Job Description
Job DescriptionJob Overview
We are seeking a highly organized and detail-oriented individual to join our manufacturing team. The successful candidate will be responsible for coordinating projects involving our manufactured products, ensuring they are completed on time, within budget, and to the satisfaction of our customers. This role involves close collaboration with customers, estimating, materials, and production teams to ensure project requirements are met.
Responsibilities
- Coordinate multiple projects and assist in standardizing and documenting workflow.
- Act as a single point of contact for customers to collect, consolidate, and analyze job-specific product information.
- Manage the entire project lifecycle from initiation to closure with professional and prompt customer service support.
- Track project progress against customer delivery schedules and update schedule status both internally and externally.
- Track status of customer approvals to ensure projects remain on schedule.
- Submit and process change orders for internal or external revisions to the original scope.
- Submit, track, and distribute responses for Requests for Information (RFI).
- Enter sales order pricing for locking devices and update orders with accurate shipping information.
- Manage Letter of Credit or Wire Transfer details for international shipments.
- Ensure sales order values remain in balance with current contract values.
- Coordinate delivery of O&M manuals and product warranties upon project completion.
- Develop a working knowledge of how products are built and installed to answer questions and provide limited technical support.
- Develop a working knowledge of hardware schedules, key schedules, door schedules, and job use drawings.
- Facilitate and collaborate communications with customers, engineering, and production teams to ensure project requirements are met.
- Create project timelines, budgets, and resource plans.
- Monitor project progress against customer delivery schedules and update schedule status to provide regular status reports to stakeholders.
- Identify project risks and develop and implement mitigation strategies.
- Ensure project deliverables are completed on time, within budget, and to the required quality standards.
- Work with the Epicor ERP system to manage project data and documentation.
Requirements
- Bachelor's Degree related to Manufacturing, Engineering, or Construction Management or 3 years of experience in a similar role.
- Excellent verbal and written communication skills.
- Proven experience in project coordination or management.
- Strong communication and interpersonal skills.
- Familiarity with project management tools and methodologies.
- Excellent organizational and time-management skills.
- Advanced Excel and Office 365 experience.
- Strong computer skills, including proficiency with Microsoft Office Suite.
- Familiarity with Epicor ERP system is a plus.
- Ability to work independently and in a team environment.
- Knowledge of manufacturing processes is a plus.