Job Description
Job Description
Title: Endpoint Computer Refresh Analyst
Work Model: Hybrid – 3 days onsite – might be up to 5 days at first
Employment Type: Contract until END OF YEAR + extensions
Position Overview
COTA is seeking a hands-on Endpoint Computer Refresh Analyst to support its enterprise hardware refresh program. This individual will be responsible for preparing, configuring, deploying, and validating laptops, desktops, tablets, and mobile devices while providing a smooth transition experience for end users.
This is an ideal opportunity for an IT professional with strong desktop support, hardware deployment, Microsoft Intune, SCCM/MECM, Windows endpoint, asset management, and end-user support experience.
The Analyst will work closely with Desktop Engineering, Service Desk, IT Asset Management, and other IT teams throughout the endpoint lifecycle.
Key Responsibilities
- Coordinate the full lifecycle of endpoint refreshes, including device preparation, imaging, configuration, testing, deployment, and post-deployment validation.
- Configure Windows laptops and desktops using standard Microsoft Intune and SCCM/MECM processes.
- Apply endpoint security policies, compliance requirements, applications, and configuration profiles.
- Prepare equipment for end users, including peripherals, user profiles, software, and network connectivity.
- Perform scheduled workstation deployments, hardware swaps, and desk-side refreshes across COTA locations.
- Troubleshoot hardware, software, login, connectivity, peripheral, and post-migration issues.
- Support iOS and Android device refreshes, including enrollment, configuration, and validation.
- Partner with IT Asset Management to track inventory, device assignment, refresh eligibility, and replacement cycles.
- Maintain accurate CMDB and ITSM records, including serial numbers, assignments, hardware lifecycle status, and disposal information.
- Serve as a primary point of contact for employees receiving new equipment.
- Provide users with clear instructions and hands-on support throughout the device transition.
- Ensure refreshed endpoints meet organizational security and configuration standards before deployment.
- Coordinate with Desktop Engineering, Service Desk, IT Operations, and Asset Management to resolve deployment issues.
Required Qualifications
- Hands-on experience in desktop support, endpoint support, IT deployment, PC refresh, or deskside support.
- Experience installing, imaging, configuring, and deploying Windows laptops and desktops.
- Working knowledge of Microsoft Intune.
- Experience with Microsoft SCCM / MECM / Configuration Manager or comparable enterprise endpoint deployment tools.
- Experience troubleshooting Windows endpoints, applications, peripherals, user profiles, and connectivity issues.
- Comfortable performing hands-on workstation swaps and desk-side deployments.
- Strong end-user communication and customer service skills.
- Experience maintaining accurate equipment or asset records.
- Ability to manage multiple device deployments while following standardized processes and documentation.