ServiceNow Architect with BSS experience
Technology
Job Description
The ServiceNow Architect will lead solution and workflow design for ServiceNow initiatives, with a primary focus on BSS experiences in a telecommunications environment and ServiceNow Sales and Order Management (SOM). This role will apply architectural expertise to design scalable solutions aligned with business and operational needs.
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Remote Job Position
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Responsibilities
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- Design ServiceNow solutions aligned with business and technical requirements.
- Define and own the ServiceNow solution architecture, ensuring alignment with business objectives, enterprise architecture, security, scalability, and platform best practices.
- Design ServiceNow solutions supporting BSS and telecom business processes, including customer service, order management, service fulfillment, product/catalog management, billing-related processes, and case management.
- Translate business and BSS requirements into scalable ServiceNow technical and functional architectures.
- Develop integration strategies between ServiceNow and BSS/OSS, CRM, billing, provisioning, inventory, ERP, and other enterprise platforms.
- Design and govern integrations using REST/SOAP APIs, IntegrationHub, MID Server, event-driven architectures, and other integration technologies.
- Provide architectural leadership across ServiceNow modules such as CSM, ITSM, ITOM, CMDB, FSM, SPM, and IntegrationHub, as applicable.
- Establish ServiceNow data models, application architecture, integration patterns, security models, and governance standards.
- Lead technical design reviews and provide guidance to developers, administrators, business analysts, and implementation teams.
- Ensure solutions follow ServiceNow development best practices, including configuration over customization, upgradeability, performance, and maintainability.
- Collaborate with enterprise architects, BSS/OSS architects, product owners, and business stakeholders to develop end-to-end solutions.
- Identify opportunities to improve customer experience, operational efficiency, automation, and digital workflows through the ServiceNow platform.
- Support roadmap development, platform modernization, technical debt reduction, and ServiceNow transformation initiatives.
- Provide technical leadership during implementation, testing, deployment, and production support activities.
- Design workflows that support efficient, scalable business processes.
- Oversee ServiceNow BSS experiences within a telecommunications environment.
- Guide architecture for ServiceNow Sales and Order Management (SOM).
- BSS processes,telecom operation,customer management, order management, billing, product/catalog management, and enterprise integrations.
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Qualifications
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- 8+ years of experience in ServiceNow implementation, architecture, or technical leadership.
- Strong hands-on experience designing and implementing ServiceNow enterprise solutions.
- Significant experience in BSS and/or telecommunications environments.
- Strong understanding of BSS domains such as:
- Customer Management / CRM
- Product & Catalog Management
- Order Management
- Service Fulfillment
- Billing and Payments
- Customer Service / Case Management
- Customer and Service Lifecycle Management
- Experience integrating ServiceNow with BSS/OSS and other enterprise applications.
- Strong knowledge of ServiceNow CSM, ITSM, CMDB, IntegrationHub, and APIs.
- Experience with REST, SOAP, JSON, XML, web services, middleware, and enterprise integration patterns.
- Strong understanding of ServiceNow architecture, data model, application development, security, and platform governance.
- Experience leading architecture/design discussions with technical and business stakeholders.
- Strong communication, problem-solving, and stakeholder-management skills.
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