Senior ServiceNow Platform Administrator / Developer
Job Description
Job Description
Senior ServiceNow Platform Administrator / Developer
We are seeking an experienced Senior ServiceNow Platform Administrator / Developer to help manage, enhance, and support our ServiceNow platform. This is a hybrid role combining platform administration, ServiceNow development, technical leadership, workflow automation, release management, and business requirements analysis.
The ideal candidate will be comfortable working across both the technical and business sides of the ServiceNow platform. You will help keep the platform stable, secure, well-governed, release-ready, and aligned with business needs, while also designing and developing medium- to high-complexity platform enhancements.
Position Responsibilities
ServiceNow Platform Administration
- Administer ServiceNow users, groups, roles, permissions, and access
- Maintain security role and access governance
- Manage update sets, release calendars, and deployment controls
- Coordinate ServiceNow clones, patches, upgrades, and upgrade readiness
- Support regression testing and release validation
- Monitor instance health, performance, configuration, and platform hygiene
- Maintain system properties, notifications, scheduled jobs, and platform configurations
- Coordinate with infrastructure, security, and other technical teams on platform controls
- Maintain technical documentation, configuration documentation, and operational procedures
- Support incident and defect triage and resolution
ServiceNow Development & Technical Leadership
- Design and build medium- and high-complexity ServiceNow platform changes
- Develop and maintain forms, workflows, Flow Designer flows, catalog items, notifications, dashboards, and platform enhancements
- Develop ServiceNow scripts and configuration changes
- Support scoped applications and minor integrations
- Lead workflow, process automation, and form logic design
- Establish and maintain coding and configuration standards
- Review technical solutions and configurations prior to deployment
- Perform technical troubleshooting and root-cause analysis for complex defects
- Resolve production defects, service requests, and platform issues
- Support testing, deployment validation, and production releases
- Promote development, testing, and deployment best practices
Business Analysis & Requirements
- Conduct intake sessions with business departments and stakeholders
- Gather and document business and technical requirements
- Translate business requirements into scalable ServiceNow solutions
- Develop user stories, acceptance criteria, requirements documentation, and process maps
- Facilitate prioritization discussions with business and platform leadership
- Identify opportunities for workflow automation and process improvement
- Coordinate User Acceptance Testing (UAT), business sign-off, and release readiness
- Work closely with technical and business teams to ensure solutions meet business requirements
- Develop and maintain training materials, SOPs, knowledge articles, and other user documentation
Required Qualifications
- Strong hands-on ServiceNow administration and development experience
- Experience managing ServiceNow environments, releases, deployments, clones, patches, and upgrades
- Strong understanding of ServiceNow security roles, access controls, and platform governance
- Strong ServiceNow development experience including scripting, Flow Designer, workflows, forms, catalog items, notifications, and configuration
- Experience with ServiceNow integrations and scoped applications
- Strong troubleshooting, incident/defect triage, and root-cause analysis skills
- Experience with ServiceNow Service Catalog and request fulfillment
- Experience with workflow and process automation
- Experience supporting reports and dashboards
- Understanding of software development, testing, code review, and deployment practices
- Strong requirements gathering and process-mapping skills
- Experience coordinating UAT and business sign-off
- Strong technical documentation and communication skills
- Ability to work effectively with both technical teams and business stakeholders
- Ability to translate business requirements into practical ServiceNow platform solutions
Preferred Qualifications
- Experience serving as a ServiceNow Technical Lead, Platform Lead, or Senior Developer
- ServiceNow certifications such as Certified System Administrator (CSA) and/or Certified Application Developer (CAD)
- Experience with IT Service Management (ITSM) processes and service management best practices
- Experience with ServiceNow application development and scoped applications
- Experience with integrations and API-based development
- Experience leading ServiceNow enhancements or platform improvement initiatives
- Experience establishing development and configuration standards
- Experience working in an enterprise ServiceNow environment
What We're Looking For
We are looking for someone who can operate across the full ServiceNow lifecycle—from platform administration and governance to development, technical design, business requirements, testing, deployment, and ongoing support.
The successful candidate will be a hands-on technical professional who can work independently, solve complex ServiceNow problems, communicate effectively with business stakeholders, and turn business requirements into reliable, scalable platform solutions.