Metallography & Analytical Systems Service Engineer

Job Description

Job Description Metallography & Analytical Systems Service Engineer Why this role?

• Do you enjoy troubleshooting complex instruments and making customers successful?
• Are you energized by a remote, on-the-road role serving diverse labs?
• Looking for a company with an 80+ year legacy and a family-owned culture?

About LECO

LECO, headquartered in St. Joseph, Michigan, designs and builds world-class laboratory instruments used around the globe. Our family ownership fosters stability, trust, and long-term careers.

Role format

Full time • Remote • Salaried • Travel required

Where you’ll work

• Primary service territory: Tennessee, Arkansas, and Mississippi.
• Occasional support to adjacent states as needed.
• Best fit location: near Memphis, TN.

What you’ll do

• Execute preventive maintenance, repair calls, and corrective actions on analytical and metallographic equipment.
• Install new instruments; implement firmware/software updates and hardware upgrade kits.
• Provide customer training on operating theory, software workflows, and care/maintenance.
• Work to LECO’s ISO-accredited procedures, documentation, and quality standards.
• Represent LECO professionally and build trusted customer relationships.

Travel rhythm

• Most days spent at customer sites.
• Up to four overnight hotel stays per week (Mon–Fri).
• Additional travel on an as-needed basis.

Training pathway

• 3–5 months of formal instrumentation training at LECO in St. Joseph, MI.
• Field service mentorship alongside experienced LECO engineers nationwide.
• Annual service training at headquarters for ongoing development.

Qualifications

• Proactive communicator (verbal and written) with strong organizational habits.
• Professional, safety-minded approach aligned to customer site policies.
• Mechanical aptitude and exposure to AC/DC electronics—or the drive to learn quickly.
• Valid driver’s license; clean driving record.
• Personal credit card or ability to obtain one for travel expenses.
• Chemistry knowledge or military technical experience is beneficial, not mandatory.

Education

• Two-year technical degree or trade school, or
• Military technical training, or
• Equivalent technical experience.

Bonus

$5,000 signing bonus included.

Compliance statements

• EOE M/F/VET/Disability
• Pass a background check and substance abuse screenings
• Must be authorized to work in the US without restriction