Job Description
Job DescriptionWe are looking for a Desktop Support Analyst to deliver hands-on technical assistance for employees across a distributed organization in Oklahoma City, Oklahoma. This Contract position focuses on resolving day-to-day technology issues, supporting workplace devices and applications, and providing a dependable service experience for users at all levels, including leadership. The ideal candidate will combine strong troubleshooting ability with clear communication and a customer-focused approach to keep business operations running smoothly.
Responsibilities:
• Deliver front-line technical support for staff by diagnosing and resolving issues involving desktops, laptops, software, peripherals, and connectivity.
• Manage assigned service requests from intake through closure, ensuring updates are documented and issues are addressed within expected response timelines.
• Support Microsoft 365 tools and related services, helping users navigate application problems and restore productivity quickly.
• Administer routine user access tasks such as account updates, password assistance, and permissions support within Active Directory.
• Record incidents, troubleshooting activity, and final outcomes accurately in the service management system to maintain clear support history.
• Prepare and deploy desktop and laptop equipment, including imaging devices, installing required applications, and configuring systems for end users.
• Troubleshoot and coordinate resolution for more complex technical problems by engaging the appropriate internal support teams when needed.
• Contribute to mobile device support, asset tracking, and equipment lifecycle activities, including inventory control and procurement coordination.
• Recognize repeated technical issues and share patterns or improvement opportunities with IT leadership and project teams.• Experience providing desktop support for workstation hardware, operating systems, and end-user software in a business environment.
• Working knowledge of Active Directory for account administration, access support, and password management.
• Hands-on background with desktop and laptop deployment, including imaging, configuration, and setup for new or replacement devices.
• Familiarity with Microsoft Office 365 applications and cloud-based user support.
• Ability to diagnose hardware, peripheral, and general endpoint issues efficiently while maintaining strong customer service standards.
• Comfortable supporting employees across multiple levels of an organization, including senior or executive users.
• Strong documentation, communication, and ticket management skills with attention to timely follow-up and resolution.