Information Technology Support Specialist
Job Description
Information Technology Support Specialist
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Onsite: 2nd or 3rd Shift with 2 days off during the week
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Location: Onsite, Knoxville, TN
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Type: W2 contract, 40 hours per week with strong potential to hire.
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We’re seeking an energetic and dependable IT Support Specialist to join our on-site support desk team. This role is ideal for someone early in their IT career, a current or recent IT graduate, or anyone with solid technical aptitude who’s ready to learn, grow, and make a real impact. You’ll support the technology used across company locations, including POS systems, credit card switch software, back-office hardware, and more. You’ll be a key resource for location managers and field employees, helping keep operations running smoothly.
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*This is a great opportunity for recent grads who are motivated, curious, and ready to build a strong foundation in IT support!
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What You’ll Do
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- Deliver first-level technical assistance to field users
- Troubleshoot hardware and software issues, including back-office computers and printers
- Review and document processes while monitoring performance metrics
- Stay current with IT support trends and emerging technologies
- Manage and respond to email requests for service
- Maintain strong communication, customer service, and a sense of urgency
- Handle a high-volume call environment with steady, consistent activity
- Participate in occasional special projects
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What You Bring
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- Bachelor’s degree in IT, computer science, or related field (or equivalent experience)
- Knowledge of computer hardware, software, and networking fundamentals
- Strong work ethic, positive attitude, and high energy
- Excellent customer service, communication, and interpersonal skills
- Stable work history
- Desire to grow your technical skill set and career
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