Technical Service Consultant I

Job Description

Nice to meet you, we are Suzano!

At Suzano, we believe that innovation and sustainability go hand in hand. The union gave rise to a meaningful attitude: Innovability, which guides us in thinking outside the box and looking beyond to tackle the challenges of the 21st century. We plant and grow trees. We transform this renewable raw material into innovative and sustainable bioproducts that are part of the everyday life of 2 billion people. We cultivate life on the sheet of the notebook that teaches children, in the diaper that protects babies, in the biodegradable cup of coffee that does not harm the environment, in absorbent papers and in the convenience of using sustainable packaging.

VIDEO: https://www.youtube.com/watch?v=ed9ZhpyTJXI

WHAT WILL YOU FIND IN THIS NEW JOURNEY?

Join us in a vibrant and diverse team where individuals strive to inspire and make a positive impact on the world. Our daily planting of millions of trees serves as a constant source of inspiration. As a Pulp Application Consultant, you will find opportunities to strengthen technical collaboration between Suzano and North American papermakers, supporting them in diversifying their fiber supply for greater flexibility and safety. Our products are made by people, for people, and that’s why you will find with us opportunities to develop your skills and get ready to grow with us. We look forward to getting you on board! + Plural We are the same and different. Singular and plural. Here you can discover new challenges, new horizons, new goals and even more about yourself.

A MESSAGE FROM YOUR FUTURE LEADER

Get ready to embark on your journey as a Technical Service Consultant I at Suzano. Joining our dynamic team in Fort Lauderdale, you will play a pivotal role in supporting market sales expansion efforts and delivering innovation products from concept to market. By bringing your strong technical knowledge in papermaking processes, you'll be instrumental in helping our customers unlock the full potential of Suzano’s industry-leading product lines, particularly in new applications like packaging, specialties, and softwood substitutions. You will be joining a highperformance team that excels in applying traditional and emerging knowledge bases in new and creative ways to solve complex problems. Join us in building the best technical fiber team in the world.

JOB DESCRIPTION AND RESPONSIBILITIES

Market Prospection and Customer Engagement:

• Collaborate with our sales team to identify and prospect new applications for our market pulp products.
• Engage in technical discussions with customers, offering expertise in refining optimization and process auditing to enhance machine runnability, reduce production costs, and minimize energy consumption.

Innovation and Sustainable Solutions:

• Explore innovative business models and co-investment opportunities with customers to promote sustainable fiber usage.
• Stay updated on the latest industry trends and emerging technologies to identify opportunities for growth.

Customer Support and Issue Resolution:

• Ensure efficient and timely responses to customer complaints and concerns, fostering strong customer relationships.

Technical Data Exchange and Field Support:

• Facilitate remote technical data exchange between customers and our pulp production sites to address technical inquiries and provide necessary support.
• Offer on-site field support during product qualification and development trials at customer facilities.

Competitive Analysis and Industry Engagement:

• Analyze competitive landscapes and emerging technologies to provide strategic insights for decision-making.
• Participate in industry events and conferences to build networks and represent Suzano in the North American market.

WHAT DO WE EXPECT FROM YOU?

• Bachelor's degree in a relevant field (e.g., Paper Science, Chemical Engineering, Pulp & Paper Technology).
• Proven results in the pulp and paper industry with a minimum of 8-10 years of experience strongly preferred.
• Strong technical knowledge in papermaking processes, refining optimization, and machine runnability. Expertise in specialty and packaging grades will be an advantage but is not required.
• Exceptional communication and customer engagement skills.
• Ability to stay updated on industry trends and emerging technologies.
• Willingness to travel up to 65% of the time and participate in industry events and conferences.
• Relocation to Fort Lauderdale, Florida, USA is required for this position.

WHO INSPIRES US?

• People with authenticity and alignment with Suzano’s values.
• People with eagerness to learn and advance professionally.
• People who can learn and apply skillsets in innovative and creative ways
• People who embrace diversity and inclusion.
• People who value and appreciate cultural differences.
• Professionals who share our values Suzano - People and Culture.

Read more here: https:// www.suzano.com.br/en/suzano/about-us/people-and-culture GETTING

TO KNOW OUR BENEFITS

We are pleased to offer an attractive compensation and benefits package for this role, which includes:

• Variable Compensation: Enjoy a competitive bonus program
• Paid Time Off (PTO): Start with 18 business days of paid time off to relax and recharge.
• Birthday Off: Celebrate your special day with your loved ones, your birthday is on us!
• 401(k) Retirement Plan: Suzano offers a monthly company match to help you save for the future.
• Life Insurance: Group life insurance coverage provided according to Suzano’s corporate policy.
• Parental Leave
• Health Insurance: Suzano pays 100% of the cost, no paycheck deductions! Coverage includes:
• BCBS Blue Options
• Transamerica GAP Insurance
• Principal Dental, Vision, and Disability Insurance (Short and Long Term)
• Subsidized Gym Memberships: Support for your fitness goals with subsidies for gyms and studios.
• Employee Assistance Program (EAP): Resources and support for personal and professional challenges.

Suzano is proud to be an Equal Opportunity Employer.

Suzano provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. Suzano complies with applicable state and local laws governing non-discrimination in employment in every work location. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If we have piqued your interest, we look forward to receiving your application.

#Proudtobepartof #JoinSuzano