Job Description
Job DescriptionWe are looking for an IT Support Specialist to provide hands-on technical assistance for employees across hardware, software, and end-user systems in Pittsburgh, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys solving technical problems, supporting day-to-day operations, and delivering a dependable service experience. The role focuses on maintaining workplace technology, resolving user issues efficiently, and helping staff stay productive across desktop, mobile, and collaboration environments.
Responsibilities:
• Deliver first- and second-level technical support for computers, operating systems, standard applications, and peripheral equipment.
• Diagnose and resolve issues affecting desktops, laptops, mobile devices, and business software used by internal teams.
• Set up, deploy, and maintain user workstations, installed applications, and related technology assets.
• Provide support for conference room technology, video meetings, and audio-visual equipment to ensure smooth collaboration.
• Track system behavior and assist in identifying and addressing performance-related problems.
• Administer user access by creating accounts, updating permissions, and supporting access control processes.
• Assist with basic network support, including connectivity troubleshooting and device setup.
• Record incidents, solutions, and technical updates accurately within the service desk ticketing system.
• Prepare clear user documentation and offer basic guidance to help employees use technology effectively.
• Route advanced or specialized issues to vendors or internal technical teams when additional expertise is required.• At least 3 years of experience in desktop support, help desk, or a similar IT support environment.
• Associate degree in Information Technology, Computer Science, or a related discipline, or equivalent hands-on experience.
• Strong troubleshooting ability across hardware, Windows-based systems, software applications, and basic networking issues.
• Experience supporting Microsoft Windows 10 and Microsoft productivity tools, including Office 365.
• Working knowledge of Active Directory, remote support utilities, and collaboration platforms.
• Familiarity with service desk ticket management and accurate technical documentation practices.
• Strong communication and customer service skills with the ability to manage multiple requests effectively in a fast-paced setting.