Job Description
Job DescriptionWe are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in a manufacturing environment in Tucson, Arizona. This Long-term Contract position focuses on resolving desktop and account-related issues, maintaining reliable Windows-based systems, and delivering timely assistance through a structured support process. The ideal candidate is practical, service-oriented, and comfortable handling everyday technical problems with professionalism and efficiency.
Responsibilities:
• Provide first-line and desktop support for hardware, software, and access-related issues affecting end users.
• Investigate and resolve problems involving Microsoft Windows environments, including Windows 10 workstations and standard desktop applications.
• Manage user account support tasks within Active Directory, such as access updates, password assistance, and basic account maintenance.
• Receive, document, prioritize, and close service desk tickets while keeping support records accurate and up to date.
• Perform routine troubleshooting to identify root causes and restore user productivity with minimal disruption.
• Escalate more complex technical issues when needed and coordinate with internal support teams to ensure resolution.
• Set up, maintain, and support desktop and laptop systems to meet operational and business needs.
• Communicate clearly with employees regarding issue status, expected resolution timing, and recommended next steps.• Experience providing help desk or desktop support in a detail-oriented business environment.
• Working knowledge of Active Directory for basic user administration and access support.
• Hands-on experience supporting Microsoft Windows, including Windows 10 systems.
• Ability to troubleshoot common hardware, software, login, and connectivity issues.
• Familiarity with service desk ticketing processes and maintaining accurate support documentation.
• Strong customer service skills with the ability to communicate technical information clearly.
• Ability to organize tasks effectively and manage multiple support requests in a timely manner.