Job Description
Our client, an investment management firm, is seeking a Desktop Support professional to join their Chicago team. This role's primary responsibility is to provide exceptional user support and ensure a positive, productive experience with the firm's technology. This person will troubleshoot and resolve technical issues related to Microsoft 365, Dell desktops, and Cisco video conferencing equipment, with a focus on rapid response and complete resolution.
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Responsibilities
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- Diagnose and resolve hardware, software, and network issues
- Provide troubleshooting for applications and custom systems
- Resolve issues related to desktop, mobile, VPN, and remote access
- Support proactive monitoring of critical systems and services to identify potential issues before they impact users
- Assist in implementing automated solutions to reduce repetitive incidents
- Collaborate with cross-functional IT teams (network, infrastructure, cybersecurity) to resolve complex issues
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Requirements
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- Experience supporting Microsoft 365 products
- Experience with Dell desktops
- Experience with Cisco video conferencing equipment
- Strong troubleshooting skills across hardware, software, and network issues
- Ability to support desktop, mobile, VPN, and remote access
- Strong customer service skills and a focus on rapid, complete resolution
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