Job Description
Job Title: Network Support Technician
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Location: Elizabethtown, KY
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Pay Rate: $35-$45/hr
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Employment: 14 month contract with chance of extension
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Position Overview
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We are seeking a detail-oriented Network Support Technician to support both office and manufacturing environments. This role requires strong troubleshooting skills, the ability to manage multiple tasks efficiently, and a commitment to delivering timely, accurate support.
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Key Responsibilities
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- Respond to IT user requests and resolve incidents across office and plant environments.
- Provide desktop, laptop, and mobile phone support.
- Support plant operations by participating in IT-related project activities.
- Image, configure, and deliver new computers to users.
- Monitor infrastructure needs and report issues to the central IT team.
- Troubleshoot connectivity issues and support complex manufacturing applications, including hardwired/wireless connections and Windows server shared folder permissions.
- Troubleshoot LAN/WAN connectivity issues, including TCP/IP, DHCP, DNS, VLANs, wired and wireless network connections.
- Troubleshoot and perform basic configuration of Cisco switches, Cisco wireless access points, network ports, and related connectivity issues.
- Assist with Cisco switch port configuration, VLAN assignments, device replacements, and network equipment installations as needed.
- Troubleshoot Cisco AnyConnect VPN client issues and assist users with remote connectivity.
- Monitor network and infrastructure equipment and escalate complex network issues to the central network/IT team.
- Assist with network-related projects, including Cisco equipment deployments, network changes, site installations, and equipment upgrades.
- Troubleshoot connectivity issues involving manufacturing equipment, applications, and industrial systems, working with plant personnel and vendors as needed.
- Coordinate with vendors and contractors for network and IT project-related work.
- Maintain accurate documentation of network equipment, connections, ports, and infrastructure changes.
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Qualifications
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- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Minimum 5 years of IT Support or Network Technician experience.
- Experience supporting IT environments within manufacturing or industrial environments.
- Strong knowledge of Microsoft 365 tools and troubleshooting.
- Proficiency in diagnosing and resolving hardware, software, and network connectivity issues.
- Working knowledge of TCP/IP, DHCP, DNS, VLANs, LAN/WAN, and wired/wireless networking.
- Hands-on experience troubleshooting Cisco switches and wireless access points.
- Experience with Cisco switch ports, VLANs, basic switch configuration, and network connectivity troubleshooting.
- Experience troubleshooting Cisco AnyConnect VPN is preferred.
- General knowledge of manufacturing-specific applications, systems, and network-connected equipment.
- Strong communication, troubleshooting, and problem-solving skills.
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