Job Description
Job Description
Position Title: IT Manager
Reports To: Regional Director
FLSA Status: Exempt
About the Company
We live in a fast-paced world where technology is transforming lives every day—especially in education. At Vinson Group LLC, we are proud to lead this transformation by delivering innovative technology solutions that empower students, teachers, and school leaders to overcome challenges and reach their goals. Every day, our passionate and knowledgeable employees—experts in their fields—partner with schools to solve IT challenges, ensuring they have the support needed to thrive in a rapidly evolving digital landscape.
At Vinson, our people come first. We foster a culture of collaboration, high team spirit, and mutual respect, where every employee’s dedication and hard work are genuinely valued and appreciated. We are deeply committed to investing in our employees by offering growth opportunities and providing a pathway to a fulfilling career in IT. Here, you’ll gain hands-on experience with a wide range of technologies, work in diverse environments, and learn from a team with rich technical expertise.
What it’s Like to Work Here
We don’t just offer a job—we offer a career with purpose. Our work is meaningful, making a tangible difference in education. You’ll have the opportunity to help people in a way that is pivotal to their success, ensuring schools have the tools they need to provide quality education. We also recognize the importance of balance, offering flexible scheduling options to support your life outside of work. In addition, we provide comprehensive benefits to ensure you feel supported every step of the way. Click here to view a visual representation of how we bring these commitments to life.
To excel here, you’ll need to be collaborative, a creative problem solver, an excellent communicator, and a true team player. Most importantly, you’ll need to be passionate about making an impact.
If you're looking for a place to grow your career, be part of a supportive team, and contribute to meaningful work in education, consider joining Vinson Group LLC. Apply today and help us shape the future of education together.
Position Summary
The IT Manager role is the primary role for managing all technical aspects and relationships with our clients. They own the day-to-day needs of our clients as well as actively participate and lead goals agreed upon by the client and Vinson. They will manage all of the projects and delegate tasks to the teams. They will prepare appropriately for client meetings, lead discussions, and provide direct follow-ups.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes, but is not limited to the following:
Project Management & Client Services
- Manage and provide support for technology-related projects (e.g., Security Camera system setups, upgrading or rewiring rooms, technology upgrades).
- Identify new projects with the client and work with the Project Manager to build out the project.
- Work in conjunction with Grid Services to implement Vinson Group, LLC standardized solutions for technology projects.
- Ensure projects are completed within the designated timeline and close out projects upon completion.
- Manage project deadlines and communicate any project issues to the team/upper management as appropriate.
- Deliver project communication to clients and staff.
- Communicate project milestones and updates on project status to the client.
- Develop action plans, set timelines, and maintain continuous communication to manage the client’s expectations on a day-to-day basis.
- Communicate outages to clients and staff on a consistent level.
- Deliver the services outlined in the support contract developed for each client.
- Act as a point of contact for clients ordering technology equipment.
Documentation & Reporting
- Communicate updates to the Grid Services Team and make necessary documentation updates regarding the Account Services Sheet.
- Communicate updates to the Grid Services Team and make necessary documentation updates regarding the Network & Infrastructure Sheet.
- Own 3rd Party Vendor Sheet and confirm it is updated and accurate.
- Own client Inventory documentation and ensure it is updated throughout the year.
- Own all updates to the Account Services Sheet and ensure audit milestones are complete.
- Work with the Grid Team to provide information for the Annual Audit of Accounts & Groups.
- Verify clients receive their bi-weekly Health Check Report (tickets on hold).
Escalation & Ticket Management
- Serve as an escalation point as needed for Field Technicians.
- Escalate Network & Infrastructure and Data & Application Services tickets to Grid Services as needed.
- Follow up on aged tickets (over 30 days old) by updating the ticket with a note no longer seven days.
- Confirm tickets are completed promptly and properly, and provide follow-up on unresolved tickets.
- Communicate with clients regarding critical/high visibility issues and escalate grievances as appropriate.
Team Leadership & Operations
- Conduct daily team calls as needed.
- Conduct monthly operations meetings.
- Schedule monthly/quarterly meetings with all clients to conduct Operations Meetings (as outlined in the contract).
- Collect feedback on technician performance from the client.
- Conduct and document weekly Field Team Huddle calls to discuss any issues, company updates, or client feedback.
- Participate in scheduled Regional Director team meetings and quarterly company training.
- Assist the Regional Director of Technology in creating milestones, tasks, and planning for clients.
Field Technicians Management
- Delegate daily work to Field Technicians and schedule them by location.
- Serve as a point of contact for Field Technicians with questions/issues and provide guidance or escalation.
- Set an example for the team by consistently demonstrating a high level of professionalism.
- Act as a mentor and provide coaching and training to Field Technicians.
- Conduct quarterly Touch Points and Annual Reviews with Field Technicians.