Job Description
Job DescriptionLevel 3 On-Site Support Technician
This is an temporary coverage position with the potential to be extended.
We are seeking a Level 3 On-Site Support Technician to provide advanced, hands-on technical support for end users in a fast-paced environment. This position will focus on desktop support, hardware and software troubleshooting, escalated technical issues, and delivering a strong customer experience.
The ideal candidate will have a solid desktop support experience, strong troubleshooting skills, and the ability to work independently while also serving as an escalation point and resource for other technicians.
Key Responsibilities
- Provide hands-on desktop support for laptops, desktops, mobile devices, printers, and peripheral equipment.
- Troubleshoot and resolve hardware, software, operating system, network connectivity, and application issues.
- Serve as an escalation point for more complex end-user support issues.
- Support Windows operating systems and Microsoft Office applications.
- Install, configure, upgrade, and maintain hardware and software.
- Support device imaging, deployment, and workstation setup.
- Work with Active Directory for user and device support.
- Use ServiceNow or similar ticketing systems to document, track, and resolve support requests.
- Support Intune and Autopilot within the desktop environment.
- Use PowerShell and other diagnostic tools to assist with troubleshooting.
- Assist with software deployments, upgrades, and technology rollouts.
- Perform hardware break/fix support and preventative maintenance.
- Troubleshoot basic TCP/IP, network connectivity, and related infrastructure issues.
- Document troubleshooting steps, resolutions, and technical procedures.
- Communicate status and expectations clearly with end users and internal teams.
- Follow established SLAs and escalation procedures.
- Assist with higher-volume help desk support when required.
- Provide guidance and support to junior technicians and help onboard new team members.
- Participate in projects and other technology initiatives as assigned.
Required Skills & Experience
- Strong hands-on desktop support and technical troubleshooting experience.
- Experience supporting Windows operating systems and Microsoft Office.
- Strong knowledge of computer hardware, SSDs, peripherals, and general break/fix support.
- Experience with Active Directory.
- Experience with ServiceNow or similar IT service management/ticketing tools.
- Experience with Intune and/or Autopilot.
- Working knowledge of PowerShell.
- Understanding of TCP/IP and basic networking concepts.
- Experience troubleshooting hardware, software, and connectivity issues.
- Strong documentation and ticket-management skills.
- Excellent communication and customer service skills.
- Strong analytical and problem-solving abilities.
- Ability to prioritize multiple issues in a fast-paced environment.
- Ability to work independently as well as collaboratively with a technical support team.
Preferred Experience
Experience with any of the following is a plus:
- SAP
- VMware/vSphere
- Cisco routers and switches
- Server hardware and basic server support
- SAN/NAS storage technologies
- RAID and I/O technologies
- Software deployment and imaging tools
- ITIL-based environments
Education & Certifications
- Degree or diploma in Computer Science, Information Technology, or a related field preferred; equivalent professional experience will also be considered.
- Microsoft, ITIL, networking, or related technical certifications are a plus.
What Were Looking For
Were looking for someone who is technically strong but also comfortable working directly with end users. This person should be approachable, dependable, organized, and able to explain technical issues in a clear, customer-friendly way. The role requires someone who can take ownership of problems, work through escalated issues, and follow them through to resolution.
Job Type & Location
This is a Contract position based out of Mount Crawford, VA.
Pay and Benefits
The pay range for this position is $28.00 - $32.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Mount Crawford,VA.
Application Deadline
This position is anticipated to close on Oct 21, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.