<h3>Job Description</h3>
Job Description
CyberLinx Solutions is seeking a skilled Applications Support Analyst (Tier 2) to provide advanced support for enterprise applications, troubleshooting issues, and ensure smooth day-to-day operation of business critical systems. This role serves as a second level escalation point and works closely with end users, IT teams, and vendors to maintain application reliability and performance.
Key Responsibilities
<ul>
<li>Provide Tier 2 support for enterprise applications, addressing user issues, errors, and system incidents</li>
<li>Troubleshoot application functionality, workflows, integrations, and data issues</li>
<li>Collaborate with development, infrastructure, and vendor teams to resolve complex issues</li>
<li>Install, configure, and maintain application updates, patches, and releases</li>
<li>Monitor application performance, logs, and error reporting systems</li>
<li>Maintain documentation of incidents, configurations, and troubleshooting procedures</li>
<li>Participate in testing, validation, and deployment of new features or updates</li>
<li>Support business process analysis and recommend system improvements</li>
<li>Assist in training end users and providing knowledge resources</li>
<li>&nbsp;ERP/municipal software experience</li>
</ul>
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