Quality Systems Technician, Distribution Center

Job Description

Job DescriptionOwn the Systems that Power Quality

Step into a hands-on Quality Systems role at our distribution center and plant, supporting the Quality Manager to keep products compliant, teams informed, and processes tight.

Core Responsibilities

• Complaint Lifecycle: Enter, track, and receive internal and external complaints; facilitate resolution through root cause analysis.
• Audits & Documentation: Conduct process audits; manage and control safety, training, and quality documentation.
• Non-Conformance Control: Administer supplier defects and returns; coordinate sorting and rework.
• Performance & Actions: Maintain weekly KPIs; ensure compliance with Corrective Action Reports (CAR); author and manage Preventive Action Reports (PAR).
• Safety Leadership: Lead the DC Safety Committee; deliver 7‑minute safety training to all DC employees; complete safety and incident reports.
• Data Integrity: Execute precise, timely data entry across quality systems.

Essential Skills

• Reliability and excellent attendance.
• Strong time management; self‑motivated and self‑directed.
• Exceptional organization and attention to detail.
• Problem‑solving ability; interpret verbal and written instructions.
• Multitasking across varied priorities and situations.
• Read and interpret operating instructions, training content, and procedures.
• Clear communication with employees, managers, and customers; active listening and constructive feedback.

Qualifications

• Proficiency in Microsoft Office, with emphasis on Excel, Access, and PowerPoint.
• High school diploma/equivalent; related college coursework and/or associate degree preferred.
• 1+ year of relevant experience; familiarity with LEAN, ISO, and Six Sigma preferred; OSHA or safety-related exposure is beneficial.

Math & Reasoning

• Quick, accurate tape‑measure reading.
• Compute percentages, measurements, volume, and rate; apply high school math concepts.
• Resolve practical problems with limited standardization; interpret written, oral, diagram, or schedule instructions.

Physical & Environmental Conditions

• Regular walking, talking, and hearing; frequent standing, manual dexterity, and reaching; occasional sitting.
• Lift/move up to 50 lbs.
• Vision: close, distance, color, peripheral, depth perception, and focus adjustment.
• Frequent exposure to wet/humid conditions, moving mechanical parts, fumes/airborne particles; loud noise environment.

Performance Metrics

• Operating Standards: Quality, cost, safety, customer satisfaction, productivity.
• Personal Growth: Annual goals set with your supervisor.
• Employee Relations: Respectful, effective communication and collaboration.
• Creativity: Innovative ideas that advance the business.

Team Context

This role directly supports the Quality Manager and partners with operations across the plant and DC to embed standards and drive continuous improvement.