Job Description
Job DescriptionProperty Manager – Self StorageBrooklyn, NY 11205 | In person
$50,000–$55,000 per year
We are hiring a Property Manager to oversee daily operations at our Brooklyn self-storage facility.
This is an active, hands-on position. You will rent units, help customers, manage accounts, lead staff, and regularly walk and maintain the facility. You will be responsible for the property’s performance, appearance, and daily operations while working closely with management. This position involves self-storage operations, not apartment or residential property management.
What you’ll do
Sales and customer service
- Respond to calls, emails, online leads, and walk-in inquiries.
- Show available units, explain rental options, and follow up with prospective customers to close rentals.
- Work toward rental, occupancy, and revenue goals.
- Assist with move-ins, move-outs, transfers, payments, and account questions.
- Sell locks, boxes, and packing supplies.
- Resolve customer concerns professionally and escalate matters requiring management approval.
Facility upkeep
- Walk and inspect the property regularly, including storage areas and vacant units.
- Ensure units are clean, secure, and ready to rent.
- Keep the office, hallways, and shared areas clean and presentable.
- Perform light upkeep, including sweeping, mopping, removing debris, and painting touch-ups.
- Check doors, locks, access systems, alarms, and cameras.
- Report maintenance and safety concerns promptly and coordinate approved repairs with management and vendors.
- Open and close the facility according to company procedures.
Daily operations and team leadership
- Manage past-due accounts, payment follow-up, and auction procedures according to company policy.
- Maintain accurate rental agreements, customer records, payment records, inventory, and daily reports.
- Order and track supplies within approved purchasing guidelines.
- Train and support staff, assign daily tasks, and follow up to ensure work is completed.
- Hold team members accountable for customer service, sales, cleanliness, and company procedures.
- Keep management informed about property performance, staffing concerns, customer issues, and maintenance needs.
- Follow company policies and obtain management approval for decisions outside your authority.
What we’re looking for
- Experience in self-storage, retail management, sales management, or another hands-on, customer-facing leadership role.
- Strong sales and customer service skills, including confidence following up with leads and closing rentals.
- Professional communication and comfort handling collections, customer concerns, and staff performance conversations.
- Dependability, organization, attention to detail, and consistent follow-through.
- Ability to lead a team, follow management direction, and apply company procedures consistently.
- Basic computer skills and the ability to learn storage management software.
- Willingness to clean units, walk the property regularly, and perform light physical work.
- Ability to perform the essential physical duties of the position, including lifting up to 50 pounds when needed, with or without reasonable accommodation.
- Weekend availability and a reliable commute to Brooklyn, NY 11205.
Self-storage experience is a plus, but it is not required.
Employment is contingent upon successful completion of a background check, consistent with applicable law.
Compensation and benefits
- $50,000–$55,000 per year
- Performance-based bonuses and incentives
- Health insurance
- 401(k)
- Paid time off and paid holidays
- Employee storage discount
- Opportunities for growth
Work location: Brooklyn, NY 11205 — fully in person.
If you enjoy leading a team, meeting sales goals, helping customers, and taking pride in a well-maintained property, we encourage you to apply.