Job Description
Job Title: Network Operations Resident Engineer
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Location: Middletown, NJ
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Contract: Long Term 12+ Months
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Only USC & GC can apply...
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Role Overview
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We are seeking an experienced Network Operations Resident Engineer to support and optimize a large-scale enterprise networking environment. The ideal candidate will have strong hands-on experience with Juniper switching and routing, enterprise campus networks, Mist wireless technologies, and network migrations. This role involves troubleshooting complex network issues, supporting infrastructure upgrades, coordinating with vendor engineering teams, and serving as a trusted technical advisor to customer stakeholders.
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Key Responsibilities
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- Provide day-to-day operational support for enterprise campus switching, routing, and wireless infrastructure.
- Support Juniper EX and QFX switching platforms and troubleshoot Layer 2/Layer 3 networking issues.
- Manage network upgrades, hardware refreshes, migrations, and infrastructure modernization projects.
- Support Mist Wireless Assurance, Mist Wired Assurance, and Marvis AI for network monitoring and troubleshooting.
- Perform advanced troubleshooting, fault isolation, root cause analysis, and incident resolution.
- Collaborate with customer teams and vendor support/engineering teams to resolve complex technical issues.
- Develop implementation plans, validation procedures, rollback plans, and operational documentation.
- Monitor network performance, recommend improvements, and provide operational reports and technical knowledge transfer.
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Required Qualifications
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- Minimum 5 years of experience supporting large-scale enterprise network environments.
- Strong hands-on experience with Juniper EX and QFX switching platforms.
- Solid understanding of Layer 2/Layer 3 networking, including OSPF and BGP.
- Experience supporting enterprise campus networks and large-scale wireless deployments.
- Hands-on experience with Mist Wireless Assurance, Mist Wired Assurance, and Marvis AI.
- Experience with network migrations, upgrades, modernization, and production troubleshooting.
- Strong root cause analysis, incident management, and vendor escalation skills.
- Excellent customer-facing communication, documentation, and stakeholder management skills.
- Ability to work independently and provide technical guidance to enterprise customers.
- Must be based in the United States and legally authorized to work in the U.S.
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