Job Description
Job Description
Job Summary:
Under the direction of the Regional Property Manager, the Senior Property Manager is responsible for managing a single asset with large teams of 12+ employees and 600+ units, ensuring excellent customer service in daily management, coordinating all aspects of apartment community operations, maximizing cash flow while preserving assets, achieving budgeted NOI, providing a quality living environment for residents, providing high impact leadership at a large scale and establishes a positive working environment for property team members. In addition, the Senior Property Manager may supervise 1-2 other Property Managers and may absorb some of the Regional Property Manager duties.
Essential Duties and Responsibilities:
Financial
- Oversee all financial performance of the property and work towards achieving budgeted NOI
- Maximize cash flow at the property by minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent.
- Ensure all RealPage data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees.
- Develop cost saving strategies to reduce budgeted expenses.
- Create an annual operating budget and business plan with the accounting team and Regional Property Manager.
- Conduct annual budget review.
- Prepare financial statements in a timely fashion.
- Analyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations as needed.
- Approve all reports and invoices for reporting communities.
- Recommend and oversee all capital improvements, deferred maintenance and upgrade programs.
- Review and analyze all bid summaries for purchase of goods and services, monitor the vendors’ work, and guarantee accurate invoicing.
- Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment.
- Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline.
- Serve as property representative in court proceedings, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing and unlawful detainer/eviction actions.
Marketing
- Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, showing apartments and ensuring all move-in paperwork is accurately prepared.
- Monitor direction of rental activity and all on-site sales, marketing outreach, and advertising plans.
- Maintain on-going, in-depth knowledge of associated market, market rents and demographics
- Evaluate and make recommendations for rental pricing.
- Monitor daily move-in/move-out reports.
- Verify weekly traffic sources, following up on prospect status and closing ratio numbers and implementing programs and team development plans to improve results.
- Monitor compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards.
- Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.
Customer Service
- Complete a daily inspection of the property and market-ready units.
- Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
- Supervise safety and risk management functions including coordinating monthly safety meetings.
- Review resident retention programs in an effort to continue to meet residents’ needs and improve retention.
- Provide excellent customer service and display courteous and professional attitude toward all customers.
- Maintain availability or coverage for emergencies, on-call duties, resident functions, weekends and holidays.
Administrative
- Review bid summaries, service contracts, vendor information and insurance documentation.
- Attend staff meetings and safety meetings for each property in portfolio on a regular basis.
- Conduct monthly written property inspections and determine appropriate action needed.
- Standardize all property operations and initiate changes as needed.
- Perform other duties as required.
Personnel Development
- Recruit and select team members by understanding and adhering to AION’s selection process policies and procedures.
- Train, coach, and mentor team members, working with the training department as well as providing on-going feedback.
- Create a team environment by holding weekly team meetings, establishing realistic goals, and fostering open communication.
- Generate employee schedules and audit missed punches.
- Monitor schedules and missed punch forms for reporting properties.
- Provide ongoing feedback to team members.
- Provide recommendations for compensation adjustments, promotions, and terminations.
- Perform other duties as required.
- Consistently exceeds KPIs and demonstrates strong leadership and team development.
Requirements:
- High School Diploma or equivalent, bachelor’s degree or CPM highly preferred
- At least 5-6 years’ property management experience
- In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire
- Minimum 2-3 years supervisory experience
- Working knowledge of eviction law, Fair Housing mandates and other legal issues affecting property management
- Excellent English communication skills, both verbal and written
- Strong computer skills, especially in the Microsoft Office Suite, experience in RealPage preferred
- Must be able to walk apartments and grounds, including steps and climbing stairs
- Occasionally requires lifting 20 pounds or less
- Must be available to work weekends and holidays as required
- Valid driver’s license