Job Description
Take2 Consulting is seeking an experienced ServiceNow Developer to support a mission-critical IT Service Management (ITSM) modernization initiative for the Air Force District of Washington (AFDW) and the Department of the Air Force (DAF).
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This opportunity focuses on modernizing enterprise IT operations, streamlining asset management, and delivering ServiceNow solutions that support Air Force mission readiness. The ideal candidate brings hands-on expertise in Software Asset Management (SAM), Hardware Asset Management (HAM), IT Asset Management (ITAM), and platform integrations.
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Key Responsibilities
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ServiceNow ITAM & SAM Development
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- Design, configure, and maintain ServiceNow SAM Pro, SaaS Management, and HAM Pro integrations.
- Develop entitlement models, license metrics, normalization rules, and automated reconciliation processes.
- Automate software requests, allocation, reclamation, renewals, and retirement using Flow Designer, IntegrationHub, and scoped applications.
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Platform Development & Customization
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- Design, develop, test, and deploy scalable ServiceNow applications and customized workflows.
- Develop Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets.
- Use JavaScript, Glide APIs, HTML, and XML; optimize CMDB relationships, data models, and asset tables.
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Integrations & Reporting
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- Build REST/SOAP API integrations with enterprise systems, discovery tools, vendor portals, and procurement platforms.
- Configure imports, transform maps, and scheduled jobs for reliable data synchronization.
- Develop SAM dashboards, compliance reporting, executive views, and automated audit reports.
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Platform Maintenance & Modernization
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- Prepare technical specifications and promote applications across development, test, and production.
- Perform unit testing, defect resolution, upgrades, patching, and Automated Test Framework (ATF) validation.
- Evaluate Now Assist and AI-powered automation to improve asset operations and self-service.
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Collaboration & Documentation
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- Translate requirements with IT Asset Managers, Procurement, architects, and ITIL process owners.
- Create technical documentation, runbooks, and knowledge articles; mentor teammates and support knowledge transfer.
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Required Qualifications
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- Bachelor’s degree in Computer Science, Information Systems, IT, Engineering, or related field with 8+ years of relevant experience, or a Master’s degree with 6+ years; additional experience may substitute for a degree.
- At least 4 years of hands-on ServiceNow development using JavaScript, Glide APIs, HTML, and XML.
- Strong experience with Flow Designer, IntegrationHub, API integrations, and custom application development.
- Expertise in ServiceNow ITAM, including SAM Pro, HAM Pro, and software licensing.
- Experience with ITOM, CMDB, Discovery, and Service Mapping.
- Experience with large-scale enterprise implementations and ServiceNow platform governance.
- Strong troubleshooting, communication, documentation, and problem-solving skills.
- Active DoD Secret clearance and ability to work onsite in Camp Springs, MD.
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Required Certifications
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At least one of: ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD).
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Preferred Qualifications
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- Master’s degree in IT, Computer Science, or related field.
- ServiceNow CAD (for candidates meeting the required certification through CSA); Certified Implementation Specialist (CIS) – ITSM.
- ITIL v4 Foundation certification; BMC Helix or BMC Remedy experience.
- Familiarity with Now Assist, AI agents, and intelligent automation.
- Prior DoD, Air Force, or federal IT modernization experience.
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