Contents Manager

Job Description

Job DescriptionBenefits:

• Medical, Dental, and Vision Benefits
• 401(k)
• 401(k) matching
• Company car
• Free uniforms
• Paid time off
• Training & development

Contents Project Manager
$60,000-$65,000

Our Contents Project Manager functions as a strategic leader and hands-on supervisor, balancing high-level process design with daily field operations. The Contents Manager and their team inventory, clean, and store damaged belongings after events like fires or floods.

Workflow Strategy: Build fast, clear steps for safely moving, cleaning, and tracking damaged items.
Team Leadership: Act as a "player-coach." Manage the team, but also help pack items and work on claims.
Customer Care: Meet with stressed clients. Walk them through the steps to save their personal belongings.

Top Tools for the Job:
Your daily tasks require strong communication and inventory tracking to keep projects on track:

• Track your active jobs, schedules, and scopes.
• Follow and/or build step-by-step checklists for your field teams.
• Map out rooms and organize where items go.

Key Skills You Need:
To succeed, you must combine business knowledge with a helpful attitude.

• Inventory Tracking: Keeping exact records so nothing gets lost or damaged more.
• Mitigation Knowledge: Knowing how to treat items damaged by water, mold, or smoke (like using ozone or ultrasonic cleaners).
• Empathy: Guiding homeowners who are often dealing with a difficult personal tragedy

Requirements:

• A solid proficiency in Microsoft 365 (Word, Excel, Outlook). You must navigate platforms like SharePoint and OneDrive for file sharing. You will also use industry-specific tracking and management tools.
• Scope/Estimation: Creating accurate pack out and cleaning scope/estimates is a primary daily task.
• Emergency Services: You must understand property mitigation and restoration procedures to guide customers during a crisis.
• Job Coordination: You will juggle multiple active repair jobs at the same time.
• Team Management: You will oversee and coach a staff of up to twenty employees.
• Customer Service: Strong, compassionate communication is required to help clients during disasters.
• You must keep your cool, manage stress, and protect client privacy when handling emergency situations.
• Documents for inventory for pack outs in our main operating system, RMS
• Communicate and negotiate with the customers regarding inventory, personalized services and warranty work
• Ability to create documents and coordinate multiple jobs within the same time frame

Required Education and Experience

• High School Diploma or GED required
• Two or more years experience in a Management or Leadership role
• Three or more years experience within the Contents Division within the Restoration Industry
• Experience with content processing procedures

Preferred Education and Experience

• Working knowledge of RMS, Xactimate, and XactAnalysis

Physical Requirement

• Must be able to stay in a stationary position up to 50% of the time
• This position requires that you be able to stand on a ladder
• This position requires that you clean using wet and dry options
• This position requires that you box contents and move boxed items.
• The person in this position needs to frequently move about client’s properties to complete estimates and oversee completion of jobs
• Must be able to communicate and converse with customers and staff over the phone and face to face
• Occasionally will lift up to 50lbs
• Ability to safely operate a company vehicle

Travel
This position will require up to 90% local travel to jobs sites (as needed).

Reasonable Accommodation for Disability
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

Disclaimer
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.