Job Description
Position: Technology Support Specialist/ Desktop Support
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Location: Frankfort, KY (Onsite) Local candidates only
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LongTerm Indefinite Contract
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About the Role:
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The successful candidate will be responsible for supporting the agency's hardware, systems software, and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities, and change control, as well as coordinating problem resolution and referrals to other support areas.
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Responsibilities:
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- Ability to identify and troubleshoot defective equipment.
- Ability to identify and troubleshoot software and application issues.
- Determine and resolve hardware issues prior to deployment.
- Possess network room knowledge and experience.
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Preferred Skills:
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- Network Operating Systems
- Computer Technical Certification is a plus in the following MOS: MTA, MCP, A+, or MCITP
- General Understanding of the ITIL Framework
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