Job Description
Strong in Linux? Enjoy digging into complex technical problems and figuring out what's really going on under the hood?
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We're looking for a Senior Linux Support Engineer to troubleshoot business-critical software running in Linux environments. This is a hands-on technical role for someone who knows their way around the Linux command line, can analyze system behavior, and enjoys getting to the root cause of challenging production issues.
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You'll support sophisticated communications software used by organizations in public safety, transportation, utilities, defense, and enterprise markets, where system reliability and performance matter.
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Rather than focusing on routine system administration, you'll investigate issues across the Linux operating system, software applications, networking, and customer infrastructure. You'll use logs, traces, command-line tools, and network diagnostics to identify problems and help drive them to resolution.
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Telecom experience is welcome, but strong Linux troubleshooting skills are the priority.
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What You'll Do
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- Troubleshoot complex issues involving applications running on Linux servers in production and customer environments.
- Use Red Hat Enterprise Linux command-line tools to investigate logs, processes, services, system behavior, and application performance.
- Perform root cause analysis across the application, operating system, network, configuration, and integration layers.
- Analyze network traffic and connectivity using tools such as Wireshark and tcpdump.
- Support software deployed in virtualized environments, including VMware.
- Collaborate with software engineering and technical teams to investigate challenging issues and implement solutions.
- Document technical findings, troubleshooting procedures, and recommended resolutions.
- Participate in a rotational on-call schedule after approximately six months of training.
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What We're Looking For
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- Strong hands-on Linux troubleshooting experience, ideally with Red Hat Enterprise Linux (RHEL).
- Experience supporting Linux-based applications or software platforms in production environments.
- Solid command-line skills and the ability to analyze logs, processes, services, and system behavior.
- Experience diagnosing complex technical issues and performing root cause analysis.
- Working knowledge of networking fundamentals and the ability to troubleshoot connectivity and integration issues.
- Familiarity with network analysis tools such as Wireshark or tcpdump.
- Experience with VMware or other virtualization technologies is a plus.
- Strong analytical skills and the ability to work through problems independently while collaborating with engineering teams.
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Nice to Have
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- Experience with telecommunications software or IP communications.
- Familiarity with VoIP, SIP, or related communication protocols.
- Experience supporting software deployed within customer-managed infrastructure.
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Work Authorization: U.S. citizens and Green Card holders only. Sponsorship is not available.
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If you're an experienced Linux troubleshooter who enjoys solving complex technical problems and working beyond basic system administration, we'd love to connect.
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Apply directly or reach out to learn more.