IT Support Specialist- Tier 2

Job Description

Job Description

Job Title: IT Support Specialist - Tier 2

Location: Scottsdale, AZ (located specifically in North Scottsdale, at East Bell Road and the 101)

Compensation: Depends on experience

Job Type: Full Time with Benefits (Life, Dental, Health, Vision, 401k)

Schedule: On-Site Monday through Friday 9 AM to 5 PM. After hours or weekend support may be needed occasionally for special projects. NO major holidays!

Position Description:
This position is responsible for providing excellent customer service, troubleshooting, triaging, and resolution or
ensuring accurate escalation of technical issues relating to PC hardware, software, and information systems. You will provide advanced helpdesk computer support to more than 200 employees at multiple locations in Arizona.

Primary Job Responsibilities:
• Provide Tier 1 and Tier 2 level desktop support via phone, email, and ticketing system.
• Follow and maintain documented IT procedures.
•Tracks issues in our ticketing system to ensure staff needs are addressed and resolved.