Job Description
Job Description
Job Title: Enterprise Endpoint Management & ITSM Specialist (Intune / ServiceNow)
Location: On-site
Position Type: W-2 Contract / Full-Time hours
Estimated Pay Rate: Competitive Market Rate $35 – $40/hr
Position Summary
We are seeking an experienced Enterprise Endpoint Management & ITSM Specialist to join our IT infrastructure and support team. In this role, you will be responsible for implementing, upgrading, and supporting complex mobile and desktop endpoint systems across the organization. You will leverage platforms such as Microsoft Intune, Samsung Knox, and Apple Business Manager (ABM) to manage and secure our multi-platform environment, while utilizing ServiceNow for efficient incident, change, and request management.
The ideal candidate combines deep technical configuration skills with a passion for documentation, process improvement, and end-user mentorship.
Key Responsibilities
Endpoint Management & Mobile Device Management (MDM)
- Configure, deploy, and manage enterprise mobile devices, tablets, and laptops using Microsoft Intune and Samsung Knox.
- Manage automated device enrollment, volume purchasing, and security profiles within Apple Business Manager (ABM).
- Ensure all endpoints comply with corporate security standards, encryption policies, and compliance baselines.
ITSM & System Implementation
- Participate as a core team member or lead technical resource in the implementation, upgrade, and support of complex enterprise application and mobility systems.
- Manage tickets, incident resolution, and change requests seamlessly via ServiceNow.
- Rigorously test all system changes, policy deployments, and upgrades in staging environments before rolling them out to production.
Documentation & Process Improvement
- Author, maintain, and update clear technical documentation, standard operating procedures (SOPs), and system workflows for current and future infrastructure environments.
- Analyze existing workflows to identify gaps and implement efficiency improvements.
Training & Mentorship
- Develop and deliver user education and training programs on system functionality, mobile best practices, and security capabilities.
- Mentor junior team members and peers in areas of systems analysis, design specification development, and technical documentation methodologies.
Qualifications & Required Skills
- Technical Expertise:
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- Proven hands-on experience administering Microsoft Intune (Endpoint Manager).
- Familiarity with mobile management frameworks including Samsung Knox and Apple Business Manager (ABM).
- Strong operational experience with ServiceNow (Incident, Problem, Change, and Request Management modules).
- Core Competencies:
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- Strong problem-solving skills with the ability to troubleshoot complex multi-platform deployment and configuration issues.
- Exceptional technical writing skills for creating process maps, user guides, and system documentation.
- Demonstrated capability in end-user training, client communication, and team mentorship.
- Experience: 3+ years of experience in IT systems administration, endpoint management, or a similar technical support/implementation role.