Job Description
Desktop Support Field Technician
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Work Schedule: This position requires on-site support at locations in New Haven and Groton, CT, with an expected schedule of approximately 3 days per week in New Haven and 2 days per week in Groton. Candidates located within reasonable commuting distance of both locations are preferred.
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Position Summary
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We are seeking an IT Field Technician to provide on-site, client-facing technical support. This role will focus on the installation, servicing, repair, and maintenance of IT systems and equipment, as well as troubleshooting hardware and software issues.
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Responsibilities
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- Provide on-site client-facing support, including installation, servicing, and repair of systems and equipment.
- Perform quality checks to verify the operational status of system equipment prior to deployment.
- Troubleshoot and resolve customer issues related to hardware installation, repair, upgrades, and maintenance.
- Configure new PCs and notebooks using SCCM imaging.
- Manage and update service tickets throughout the support process.
- Escalate issues to the appropriate personnel or service areas for follow-up, testing, and troubleshooting.
- Provide support for Windows-based systems, software, and end-user devices.
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Basic Qualifications
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- 1+ year of field support experience.
- Experience with hardware and software installation, support, and troubleshooting.
- Experience supporting Windows 10.
- Experience with Microsoft Office and OS365.
- Experience configuring new PCs/notebooks using SCCM imaging.
- Experience with ticket management.
- Familiarity with iOS devices.
- Ability to lift and carry equipment weighing up to 40 lbs.
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