Microsoft 365 Cloud Administrator - Level II

Job Description

Job Description

Job Title: Microsoft 365 Cloud Administrator – Level II

Location: Remote, MST/PST Zones

Type: Contract, 6 Months – Ongoing

Eligibility: US Permanent Residency is required. No C2C Partnerships.

Job Summary

The Cloud Administrator handles the day-to-day operations and support of M365 cloud technologies that enable productivity and collaboration. This role partners with infrastructure teams, profit centers, and service desks, and monitors the enterprise ticketing system to resolve technical support issues within client-defined SLAs. The Cloud Administrator works under the direction of senior leadership and engineers and reports to the M365 Cloud Services Manager.

Qualifications

To succeed in this role, an individual must be able to perform each essential duty satisfactorily. Qualified individuals with disabilities may be provided reasonable accommodations to perform the essential functions.

Required

• 2 + years' experience supporting and troubleshooting M365 Exchange, SharePoint, OneDrive and Teams.
• A passion for customer service and excellent execution.
• Excellent problem solving and troubleshooting skills.
• Available for occasional travel up to 5%.
• Preferred
• Microsoft Certifications
• Bachelor's in Information Systems, Computer Science, Business Administration, or related field.

Essential Duties and Functions: Other duties may be assigned.

• Resolve Level II incidents in ServiceNow within SLA targets.
• Provide support for M365 and Azure AD services, such as Exchange, SharePoint, OneDrive, Multi-factor Authentication (MFA), Single Sign-on (SSO), and related technologies.
• Manage and troubleshoot Outlook/Exchange Online, SharePoint Online, and OneDrive.
• Create and follow checklists to deliver consistent results on routine tasks within our proactive IT management services.
• Maintain troubleshooting guides and operational documentation for support teams.

Competencies

• Troubleshoot and resolve incidents affecting Exchange Online, SharePoint Online, OneDrive, and Teams.
• Hands-on experience with the Microsoft 365 admin centers, including Exchange, SharePoint, and Teams.
• Support account management in Entra ID (formerly Azure Active Directory), including Multi-factor Authentication and security groups.
• Help deploy and support M365 solutions across the enterprise.
• Experience running custom PowerShell scripts.
• Follow team procedures, identify gaps, and address them to continuously improve working practices.
• Strong interpersonal skills for communicating effectively with people of all technical levels across the organization.
• Provide excellent service to customers, clients, and teammates.

Note: This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time.

Wright Technical Services and our client are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status