Job Description
This position is 4-months contract-to-hire and onsite for our client near Daphne, AL. Stability offers medical, dental, and vision benefits if needed during the contract period.
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Position Summary
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We’re partnering with a healthcare technology company seeking a hands-on IT Support Technician to provide onsite and remote technical support to employees. This person will troubleshoot end-user technology, support Google Workspace and Okta, manage requests through Jira, and help maintain reliable technology across office and facility locations.
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Responsibilities
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- Provide onsite and remote support for laptops, desktops, peripherals, accounts, and common software issues.
- Support users with Google Workspace applications, including Gmail, Calendar, Drive, and Meet.
- Assist with Okta access, sign-in, and multifactor authentication issues.
- Track incidents and service requests in Jira, documenting troubleshooting steps and resolutions.
- Support Slack and help resolve user access or functionality issues.
- Provide hands-on technology support at facilities, including troubleshooting network connectivity and Wi-Fi.
- Assist with badge system issues and coordinate with facilities or security teams when needed.
- Set up and configure equipment for new hires, office changes, and other workplace needs.
- Communicate clearly with users and follow up to ensure issues are resolved.
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Qualifications
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- Experience providing desktop or end-user technical support in an onsite environment.
- Working knowledge of Google Workspace, Okta, Jira, and Slack.
- Experience troubleshooting network connectivity and Wi-Fi in office or facility settings.
- Familiarity with employee badge systems or access control support.
- Strong customer service, communication, and problem-solving skills.
- Ability to manage multiple support requests and document work accurately.
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