Job Description
Job Description
Partial Onsite: " Full team onsite Tuesday, Wednesday, and Thursday
Required Education: Bachelor's degree in Computer Science, Information Technology or other job related degree. or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree
Required Experience
" Minimum 5 years of experience in network operations, network administration, or infrastructure support environments
" Experience supporting enterprise network technologies in a 24x7 operational environment
" Experience troubleshooting and resolving complex network incidents
" Experience performing network monitoring, operational maintenance, and infrastructure support activities
Preferred Experience
" 8 years of experience working in enterprise infrastructure and network environments
" Experience with highly available, large-scale network environments
" Experience leading operational initiatives, major incident response, and infrastructure improvements
" Experience creating and maintaining operational documentation and procedures
Team Name: Network Operations Center (NOC)
Required Technologies:
" Palo Alto Firewalls
" F5 Load Balancers
" Cisco ACI
" SolarWinds
" Cisco Catalyst Center
" Nexus Insights
Nice To Have:
" Ansible
" GitHub
" ThousandEyes
Responsibilities include:
" Performing daily operational health checks and environment validation
" Monitoring network performance, availability, and capacity
" Responding to and resolving network incidents and outages
" Performing advanced troubleshooting and root cause analysis
" Managing break-fix activities and service requests
" Executing operational changes in accordance with established change management processes
" Supporting compliance remediation efforts
" Managing network backup and recovery processes
" Developing and maintaining operational documentation and procedures
" Collaborating with engineering, security, infrastructure, and application support teams to ensure service availability and operational excellence
Desired Soft Skills
" Strong attention to detail
" Excellent written and verbal communication skills
" Ability to prioritize and manage multiple activities simultaneously
" Strong analytical and troubleshooting capabilities
" Ability to remain effective during critical incidents and outage situations
" Team-oriented mindset with a strong customer service focus