Job Description
Job Description
The IT Service Coordinator plays a key role within the service management and IT support team, ensuring smooth delivery of routine service operations. Reporting to the IT Manager, this role focuses on coordinating IT services, managing incident tickets, alerts and requests, supporting customers, and scheduling resources to maintain efficient IT support services.
Responsibilities
- Coordinate IT service delivery and support activities
- Manage service tickets, track incidents, requests and alerts resolution progress
- Provide customer support and maintain clear communication
- Schedule IT resources effectively to meet service demands
- Document service procedures, incidents, and resolutions
Required Qualifications
- 4+ years of experience in IT service coordination
- Experience with IT Service Management (ITSM) practices
- Strong customer service and communication skills
- Effective time management abilities
- Familiarity with service desk software (ConnectWise)
Preferred Qualifications
- Associate's degree in Information Technology or related field
\nCompany Description
We’re a growing Managed Service Provider (MSP) supporting small and mid-sized businesses with reliable, secure, and scalable IT solutions. Our team delivers hands-on support across networking, cloud services, cybersecurity, and end-user systems. As a small business, we move quickly, value initiative, and give team members real ownership of their work. You’ll gain broad technical exposure, work directly with clients, and play a key role in helping businesses stay productive and secure.
Company Description
We’re a growing Managed Service Provider (MSP) supporting small and mid-sized businesses with reliable, secure, and scalable IT solutions. Our team delivers hands-on support across networking, cloud services, cybersecurity, and end-user systems. As a small business, we move quickly, value initiative, and give team members real ownership of their work. You’ll gain broad technical exposure, work directly with clients, and play a key role in helping businesses stay productive and secure.