Job Description
Job Description Summary
We're partnering with an established commercial plumbing contractor seeking experienced Branch Managers and General Managers to lead service operations across multiple Southern California locations.
This role is responsible for overseeing a team of approximately 20 service professionals, including field supervisors, lead technicians and commercial plumbing service technicians. The ideal candidate has a strong commercial plumbing background and experience managing service operations, developing field teams, maintaining customer relationships and driving branch performance.
This is an opportunity for an experienced plumbing service leader to take ownership of an established operation with a strong customer base and long-term growth opportunities.
Key Responsibilities
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Oversee daily branch operations, including commercial plumbing service, repairs and maintenance.
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Directly manage field supervisors and lead technicians while providing leadership to the broader service team.
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Coordinate with dispatch to manage service schedules, technician assignments and customer response times.
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Monitor branch performance, labor productivity, operating costs and departmental profitability.
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Oversee hiring, onboarding, training and performance evaluations for field personnel.
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Maintain strong relationships with commercial customers, vendors and suppliers.
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Ensure service work meets company quality standards, safety requirements and applicable plumbing codes.
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Identify opportunities to expand customer accounts, service agreements and recurring business.
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Support estimating, pricing and proposals for larger service and installation work.
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Work closely with company leadership to establish operational goals and improve branch performance.
Requirements
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5+ years of experience in commercial plumbing service management preferred.
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Previous experience as a Branch Manager, General Manager, Service Manager or similar leadership position.
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Strong technical understanding of commercial plumbing systems, service, maintenance and repairs.
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Experience managing field supervisors, service technicians and dispatch operations.
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Understanding of service department financials, labor costs, budgeting and profitability.
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Experience with technician hiring, training and performance management.
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Strong customer relationship management and problem-solving skills.
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Ability to lead a high-volume service operation while maintaining quality and customer satisfaction.
Compensation & Benefits
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Medical, dental and vision insurance.
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Performance-based bonus opportunities.
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401(k) retirement plan.
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Paid time off and holidays.
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Company vehicle or vehicle allowance