Job Description
Job DescriptionWe are looking for a dependable Test Center Administrator to support a busy testing site in Pittsburgh, Pennsylvania. This is a Contract position expected to run for 1-2 months while permanent staff completes training, and it will remain part-time at approximately 20 hours per week with the possibility of additional hours as needed. The person in this role will help create a secure, organized, and welcoming environment for exam candidates while adapting to a flexible schedule that may include Saturdays, occasional evenings, and varying weekday shifts.
Responsibilities:
• Welcome test takers upon arrival, confirm their identity, and guide them through the check-in process with professionalism and care.
• Enforce testing procedures by conducting required security screenings and following established protocols throughout each exam session.
• Observe candidates during testing to protect exam integrity and respond promptly to concerns or irregular situations.
• Keep the testing room, materials, and equipment secure at all times to support a fair and controlled exam environment.
• Document incidents clearly and escalate issues when situations fall outside standard operating guidelines.
• Provide candidates with a calm, respectful experience by answering questions, offering direction, and maintaining an orderly atmosphere.
• Support daily site operations through routine administrative tasks such as scanning, clerical work, and general front desk assistance.
• Assist with basic handling of testing equipment and materials, including preparing items for shipment or setting up materials as needed.
• Work a variable schedule based on site needs, including Saturday coverage and occasional evening or Sunday hours when required.• High school diploma or equivalent is required; additional college coursework is a plus.
• At least one year of face-to-face customer service experience is required, such as work in retail, hospitality, reception, or similar service settings.
• Must meet the minimum age requirement for the position.
• Strong verbal and written communication skills with the ability to interact professionally with candidates and colleagues.
• Comfortable using Microsoft Windows-based systems and common office applications, including Microsoft Office, Outlook, and web browsers.
• Able to manage multiple tasks in a detail-oriented environment while maintaining accuracy and confidentiality.
• Capable of standing or remaining stationary for extended periods, walking through the testing room regularly, and escorting candidates as needed.
• Able to bend, stoop, work in tight spaces, and lift up to 40 pounds while following safety procedures.