QA Manager - Richmond, VA

Job Description

Job Description

QA Manager – Richmond, VA

About us

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.

Join us in driving growth and seizing new business opportunities.

Role and Responsibilities

• This position is for a Systems Analyst/QA Manager for the HR1 Medicaid project will lead all Quality Assurance activities, ensuring deliverables meet state Medicaid requirements while coordinating closely with multiple state agencies, business teams, and external vendors. This role manages the full testing lifecycle, including designing the overall test strategy, planning, execution, reporting, detailed test data preparation, and overseeing End to End (E2E) testing.
• The SA/QA Manager will coordinate testing efforts with business teams to obtain user scenarios and test cases, organize meetings, support UAT, ensure proper test coverage and traceability, and perform test readiness reviews. Additional responsibilities include maintaining defect management processes, validating data integrity across systems, ensuring consistent QA documentation and standards, and conducting post test assessments to confirm resolution of issues. The role also identifies risks early, partners with the PMO office for project oversight, and ensures strong communication across agencies, vendors, and project leadership throughout the HR1 implementation.
• Responsible for all System Integration Testing (SIT), User Acceptance Testing (UAT), and End2End Testing (E2E) for the MMIS and MES modules as well as the testing of configured Commercial off the Shelf (COTS) applications, and the conversion and integration of data from other systems in Medicaid Enterprise Systems (MES Modules and COTS products). Significant experience in managing the defect triage calls with multiple vendors and tracking the defects to closure in a timely fashion is required.
• Expected to have the ability to understand the requirements and design of the project and able to develop test cases, test data and verify the software changes and to problem solve issues that are escalated and serve as liaison between the developer and the Business User.

Minimum Qualification

• Experience with large-scale Medicaid Member Eligibility Processing software – 15 years required.
• Experience coordinating SIT, UAT, and End-to-End (E2E) testing activities on large-scale projects – 10 years required.
• Experience in test scenario development, test case creation, test data preparation, test execution, defect tracking, and metrics reporting – 10 years required.
• Excellent communication and stakeholder engagement skills, including the ability to explain technical concepts to non-technical audiences – 15 years required.
• Experience with executive/management reporting and presentations – 10 years required.
• Experience working with Mainframe systems – 10 years required.
• Experience in data analysis – 10 years required.
• Experience with meeting facilitation – 10 years required.
• Knowledge of programming logic – 10 years required.
• Experience collaborating with vendors, system integrators, and multidisciplinary teams – 10 years required.

Desired Qualification

• Experience with Teradata