IT Support Specialist - Hybrid (5 days in office for the 1st 2-3 months)

Job Description

About the Role

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We are a growing professional services organization dedicated to delivering exceptional service to our clients through the expertise of our accounting, finance, and business professionals. Technology plays a critical role in supporting our teams, and we are seeking an IT Support & Systems Analyst to help ensure our employees have the tools, systems, and support they need to succeed.

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This position is ideal for a customer-focused IT professional with at least two years of experience supporting end users in a business environment. The successful candidate will serve as a trusted technology resource for our staff, providing technical support, assisting with system administration, and contributing to technology initiatives that improve productivity, security, and operational efficiency.

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Responsibilities

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• Provide prompt and professional technical support to employees through phone, email, remote support tools, and ticketing systems.

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• Troubleshoot and resolve issues involving desktops, laptops, mobile devices, printers, peripherals, operating systems, and business applications.

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• Support Microsoft 365 technologies, including Outlook, Teams, OneDrive, SharePoint, Word, and Excel.

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• Provision, configure, deploy, and maintain employee workstations and mobile devices.

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• Manage user accounts, access requests, permissions, and onboarding/offboarding activities.

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• Document support requests, resolutions, and technical procedures to maintain accurate records and knowledge sharing.

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• Partner with accounting, finance, and administrative teams to ensure technology-related issues are resolved efficiently and with minimal disruption.

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• Assist with software deployments, hardware refreshes, system upgrades, and other technology projects.

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• Support routine system maintenance, patching, security updates, and endpoint management activities.

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• Monitor and maintain technology assets and inventory records.

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• Escalate complex issues when necessary and collaborate with internal team members or vendors to achieve resolution.

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• Participate in an after-hours support rotation and assist with special projects as assigned.

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Requirements

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• Minimum of 2 years of experience in IT support, desktop support, help desk, or a related technical support role.

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• Associate degree in Information Technology, Computer Science, Information Systems, or equivalent professional experience.

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• Experience supporting users in a professional office environment.

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• Strong knowledge of Windows operating systems and Microsoft 365 applications.

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• Experience managing user accounts and permissions within Active Directory or similar identity management platforms.

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• Understanding of networking fundamentals, including DNS, DHCP, VPN connectivity, and wireless networking.

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• Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.

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• Strong customer service mindset and ability to support professionals in a deadline-driven environment.

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• Proven troubleshooting, problem-solving, organizational, and multitasking abilities.

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• Ability to work independently while effectively collaborating with team members.

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Nice to Have / Pluses

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• Experience supporting accounting firms, financial services organizations, or other professional services environments.

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• Exposure to Microsoft Entra ID (Azure AD), Intune, endpoint management platforms, or cloud technologies.

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• Experience supporting virtual desktop infrastructure (VDI) or remote desktop environments.

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• Familiarity with cybersecurity best practices, endpoint protection tools, and vulnerability management.

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• Participation in technology implementation, migration, or infrastructure upgrade projects.

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• Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications.

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• Experience with IT asset management, documentation standards, and IT service management (ITSM) platforms.

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