Engineer III - Endpoint & Mobility Support - 26-11330

Job Description

Job DescriptionEngineer III – Endpoint & Mobility Support

Location: Reston, Virginia or Plano, Texas
Work Arrangement: Hybrid – 3 Days Onsite / 2 Days Work From Home
Duration: 6+ Months

Position Overview

We are seeking an experienced Engineer III to provide enterprise endpoint, mobility, and end-user technology support. The ideal candidate will have 10+ years of professional experience and hands-on experience with Omnissa Workspace ONE, Microsoft Intune, Apple macOS, iOS, Android, and endpoint management technologies.

This role will support endpoint operations, troubleshoot incidents, monitor system performance and compliance, and collaborate with engineering, security, and compliance teams to maintain a secure and reliable technology environment.

Key Responsibilities

• Provide technical support for enterprise endpoint and mobility technologies.
• Support and administer Omnissa Workspace ONE and Microsoft Intune environments.
• Provide end-user support for iOS and Android mobile devices, including smartphones, tablets, and mobile applications.
• Provide macOS support and troubleshooting at an intermediate level.
• Monitor system performance, endpoint compliance, logs, and monitoring alerts.
• Analyze log data to troubleshoot incidents and identify root causes.
• Collaborate with engineering teams to resolve complex technical issues.
• Work closely with security and compliance teams to ensure endpoint protection and policy enforcement.
• Apply structured and effective troubleshooting methodologies.
• Document incidents, troubleshooting steps, root causes, and problem resolutions accurately.
• Support endpoint-related changes and implementations.
• Participate in change management activities and follow established change-control processes.
• Create and maintain detailed technical documentation and support procedures.
• Use ServiceNow or similar IT service-management platforms for incident and request tracking.
• Provide onsite technical support as required.

Required Experience

• 10+ years of professional experience required.
• Hands-on experience with Omnissa Workspace ONE.
• Experience with Microsoft Intune.
• Experience supporting enterprise endpoint and mobile environments.
• Intermediate-level experience with Apple macOS support and troubleshooting.
• Experience supporting iOS and Android devices.
• Strong troubleshooting and problem-solving methodology.
• Experience analyzing system logs and monitoring information.
• Experience collaborating with engineering, security, and compliance teams.
• Strong technical documentation and writing skills.

Preferred Qualifications

• Experience with ServiceNow.
• Experience with change management concepts, tools, and implementations.
• Experience with endpoint security and compliance policies.
• Experience working in enterprise IT environments.
• Strong understanding of endpoint management and mobile device management (MDM).