Job Description
Job Description
We are looking for an experienced Telecommunications Specialist to support enterprise voice and communication systems. This role is ideal for a self-directed individual who can step into an active environment, assess priorities quickly, and keep critical telecom work moving forward with limited oversight. The position offers the opportunity to contribute hands-on expertise across telephony infrastructure, user communication needs, and project coordination while partnering with technical teams and business stakeholders.
Responsibilities:
• Manage enterprise telephony activities, including call routing design, auto attendants, hunt groups, number management, and E911 configuration.
• Take ownership of ongoing telecom initiatives by reviewing current progress, identifying open items, and driving remaining work through completion.
• Support and maintain IP telephony and UCaaS-related services to ensure reliable voice connectivity across the organization.
• Coordinate number portability efforts and work with carriers or service providers to resolve provisioning and PSTN connectivity issues.
• Provide technical guidance on Avaya-based environments and assist with telecom-related changes tied to broader platform updates.
• Communicate clearly with IT teams, end users, and leadership to share status updates, surface risks, and align on next steps.
• Travel to company sites as needed to assist with telecom assessments, implementation tasks, or issue resolution.
• Document configurations, decisions, and action plans to keep telecom operations organized and accessible for stakeholders.
• 5+ years of experience working with enterprise telecommunications or telephony systems.
• Strong knowledge of call flows, auto attendants, hunt groups, number porting, E911, and PSTN connectivity.
• Hands-on experience with Avaya platforms is strongly preferred.
• Familiarity with Zoom, UCaaS solutions, IP telephony, and broader telephony system administration.
• Demonstrated ability to take over active projects, organize priorities, and deliver results with minimal ramp-up time.
• Strong verbal and written communication skills for working with technical teams, end users, and leadership audiences.
• Ability to work independently in a contract environment while managing multiple tasks effectively.