Job Description
Job Description
The candidate will fill an internal application engineering and sales support position, responsible for supporting international accounts via direct interaction with distributors, channel partners, sales agents, and direct customers.
The ideal candidate has experience and understanding of managing customers within international geographical areas, CRM reporting and record keeping, and key account management – while having an excellent technical knowledge of analogue strain gauge sensors, load cells, torque transducers, and instrumentation or other similar transducer technology.
The International-AE’s daily support efforts are typically provided via phone, email, and written correspondence. The International-AE initiates, follows through, and ensures completion of all sales enquiries and channel/customer engineering requests in a timely manner (generally 24 hours). They must work cooperatively and collaboratively with other internal departmental personnel to ensure engineering requests, accounting documents, and production orders are expedited according to customer requirements – ensuring all data is entered and disseminated to others accurately and timely.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide clear and accurate quotations for current and prospective customers in a timely and efficient manner.
- Must respond proactively to all engineering requests and purchase orders ensuring all documents are complete and accurate within 24 hours.
- Utilize your technical expertise to ensure the correct and most suitable technical solution is provided.
- Ensure effective relationships are in place with sales colleagues and the rest of the Interface Inc. team through excellent communication, to ensure all aspects of the customers’, needs are met.
- Must provide excellent support and care for the CRM (Salesforce) data – ensuring that all contact and information is recorded and well-organized.
- Must stay abreast of all Interface product developments and those of the competition.
- Must become an expert in all company products to provide excellent technical support to their assigned channel/customer base.
- Effective contribution to company growth.
QUALIFICATIONS
- Minimum Education High school or GED; associated degree preferred
- Experience/Requirements 3 years of experience inside sales of a technical product
SKILLS AND COMPETENCIES REQUIRED
- Experience with Salesforce CRM, Microsoft suite Word, Excel, Power-Bi, plus, additional internal ERP systems
- Listening and communication skills both verbal and written.
- Ability to gain or existing knowledge with products of same or similar technology.
- Must be able to always maintain confidentiality.
- Highly effective in developing customer support relationships
- Ability to understand and adapt with people of different cultures.
- Able to quickly understand differing applications and recommend the correct engineering solution in a positive manner.
PHYSICAL DEMANDS:
This position operates primarily in an office environment with frequent interaction in manufacturing and warehouse areas. The employee may occasionally visit suppliers and customer locations as business needs require. Occasionally required to lift and/or move up to 35 pounds.
AAP/EEO STATEMENT:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employment is contingent upon passing a background check and a drug screen.
** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice **
About Interface, Inc.
Our plant includes corporate offices, state of the art manufacturing facility, accredited calibration laboratory and multi-faceted machine shop. We lead the world in force measurement solutions; designing, manufacturing, and we guarantee the highest quality performance load cells, torque transducers, multi-axis sensors, and related instrumentation available.
Our engineering team provides force measurement solutions to the aerospace, automotive, energy, factory automation, medical which includes the test and measurement industries as well. Interface products can measure from grams to millions of pounds in hundreds of models and physical sizes. By maintaining the entire process, from design, machining, strain gage manufacturing and assembly, and in our own facilities, we can ensure the highest degree of performance possible.