AI Project - QA Automation Engineer

Job Description

Job DescriptionOverviewWe are seeking highly skilled QA Engineer 3-5 years experience with expertise in AI-driven systems to support the AI initiative. The role involves validating AI-powered customer interactions and ensuring high-quality, scalable, and reliable system behavior across multiple channels.

Key Responsibilities Execute standard QA testing cycles including Functional, Regression, and Synthetic testing.
Validate AI-driven customer interactions across chat, voice, and email channels.
Perform integration testing with backend systems (APIs, case management, data services).
Test agent handoff and escalation workflows to ensure seamless transitions.
Ensure consistency of customer experience across multiple communication channels.
Conduct User Experience (UX) testing for clarity, usability, and interaction quality.
Perform Data Quality testing to validate accuracy and completeness of data used by AI systems.
Develop and maintain QA automation frameworks and test suites.
Design and implement AI-driven test suites to validate model accuracy, response quality, consistency, and overall system behavior.
Build and maintain API test automation.
Develop conversation simulation tests for AI interaction validation.
Maintain and enhance regression automation suites.
Integrate QA automation into CI/CD pipelines to enable continuous testing.

Required Skills & Expertise Strong experience in QA methodologies and automation frameworks.
Hands-on experience testing AI/LLM-based applications.
Experience with API testing and automation tools (e.g., pytest, Postman, REST frameworks).
Understanding of multi-channel communication systems (chat, voice, email).
Experience with CI/CD tools and pipeline integration.
Strong analytical and problem-solving skills.

This is a remote position.