Job Description
Job Description
Job Description:
We are seeking Level 1 Deployment Technicians to support a large-scale endpoint modernization initiative involving the replacement and upgrade of approximately 4,000 end-of-life devices across Oregon.
This role will focus on high-volume device deployments, supporting installation, setup, and basic troubleshooting of desktops and laptops. Technicians will work under the guidance of lead technicians to ensure devices are properly configured, functional, and ready for end-user use.
This is an entry-level, hands-on technical role ideal for candidates with foundational IT experience looking to grow within enterprise deployment environments.
Key Responsibilities:
-Assist with device swaps and deployments for desktops and laptops across assigned sites
-Support device setup and installation, including cable management and workstation configuration
-Perform basic imaging and configuration tasks following established procedures
-Conduct initial functional checks (login, peripherals, connectivity) prior to user handoff
-Provide basic troubleshooting support for hardware, software, and connectivity issues
-Assist with printer and peripheral setup, including monitors, keyboards, and docking stations
-Support asset tracking and inventory updates, ensuring accurate documentation of deployed devices
-Document tasks, issues, and resolutions within tracking systems
-Deliver strong customer service when interacting with end-users during deployments
-Escalate technical issues beyond scope to Level 2 technicians or leads