IT Help Desk Engineer

Published: 6/14/2022

Technology

Job Description

Function4: Seeking a motivated, skilled, and customer-focused IT Help Desk Engineer to join our growing IT Support team. The ideal candidate will have a strong technical background, excellent troubleshooting abilities, and a commitment to delivering exceptional customer service.

As an IT Help Desk Engineer, you will provide technical support to clients across multiple environments, troubleshoot hardware and software issues, manage support tickets, and assist with maintaining secure and reliable IT operations.

This position requires someone who can work independently, collaborate with team members, prioritize multiple requests, and take ownership of technical issues from initial contact through resolution.

Key Responsibilities

Provide Level 1 and Level 2 technical support for hardware, software, networks, and Microsoft 365 environments.
Troubleshoot Windows systems, Microsoft 365 applications, network connectivity, VPNs, and printers.
Manage user accounts, permissions, and access within Active Directory, Entra ID, and Microsoft 365.
Monitor and resolve support tickets while meeting established SLAs and maintaining accurate documentation.
Utilize remote support and RMM tools for troubleshooting, software deployment, and system maintenance.
Assist with user onboarding, offboarding, workstation setup, and endpoint security.
Communicate professionally with clients, provide timely updates, and escalate complex issues as needed.
Participate in technical training, process improvements, onsite support, and scheduled after-hours rotation.

Required Qualifications

3–5 years of IT Help Desk, Desktop Support, or technical support experience.
Proficiency in Windows 10/11, Microsoft 365, Active Directory, and Entra ID.
Strong troubleshooting skills for hardware, software, printers, and network connectivity.
Working knowledge of TCP/IP, DNS, DHCP, VPNs, and basic networking.
Experience with ticketing systems and remote support tools.
Excellent communication, customer service, and problem-solving skills.
Ability to prioritize tasks, work independently, and collaborate in a fast-paced environment.

Preferred Qualifications

Experience with VoIP systems, cloud applications, and SaaS platforms.
Familiarity with cybersecurity best practices, MFA, endpoint protection, and compliance requirements.
IT certifications such as CompTIA A+, Network+, Security+, Microsoft, or equivalent certifications.
Cisco Certified Network Associate (CCNA) certification.
Graduation from an accredited college or university with an Associate’s or Bachelor’s degree in a related field of study AND one year of relevant work experience. Three years of closely related work experience may substitute for an associate’s degree with certifications.

We are looking for a team member who demonstrates:

Technical Excellence: Strong troubleshooting skills and a willingness to expand technical knowledge.
Customer Service: A professional, patient, and solutions-oriented approach to supporting clients.
Accountability: Ownership of assigned tickets, responsibilities, and timely follow-through.
Teamwork: A willingness to collaborate, share knowledge, and support fellow technicians.
Initiative: The ability to identify potential issues, recommend improvements, and proactively resolve problems.
Adaptability: Comfort working across different client environments, technologies, and support requirements.

Why Join Function4?

At Function4, we believe that exceptional IT support begins with talented people who take pride in their work. Our IT team supports a diverse client base, providing opportunities to gain hands-on experience with enterprise technologies, cloud solutions, cybersecurity platforms, and managed IT services.

We encourage professional development, technical training, teamwork, and career advancement.

This is an excellent opportunity for an IT professional looking to strengthen their technical expertise, expand their experience, and grow within an evolving IT organization.

Function4 is an Equal Opportunity Employer committed to maintaining a professional and inclusive workplace.

\nCompany Description

Your Single Source for Imaging and Information Technology! At Function4, we focus on service offerings that can grow along with technology and our industry to ensure we always meet the needs of our customers. We do that by providing the most intuitive and comprehensive combination of strategy, equipment, and maintenance available in today’s market. Before we enter into a customer contract, we analyze your entire document system setup, test for efficiency gaps, and formulate a strategy for improvement. We offer high-quality products from trusted vendors like Konica Minolta, Sharp, Kyocera, and HP so you’ll never question your machine’s reliability. Combine that with cutting-edge software, managed IT services, and leading industry expertise, and you’ll see why and how our delivery of efficiency evolved. We’re proud to be your single source for imaging and information technology, helping you continuously improve document workflows, enhance operational processes, and manage IT infrastructure. In addition to top-notch equipment and technology, we also provide leading office furniture lines and wholesale office supplies to keep your business in great shape from every angle. Whether you need one desktop inkjet, an office full of production systems, new servers, or a fully outfitted conference room, our goal of providing impeccable service and expertise always remains steadfast.