Job Description
Job Description
Janitorial Supervisor
Hands-On Custodial & Facilities Leadership
Position Summary
We are seeking an experienced, hands-on Janitorial Supervisor to lead custodial staff and ensure consistent, high-quality cleaning and facility services.
This role is ideal for a working supervisor who knows how to lead from the front—not simply delegate. The Janitorial Supervisor will assign and inspect work, manage staffing and attendance, coach employees, address performance concerns, maintain safety and quality standards, and build a strong working relationship with the customer.
You're a Great Fit If You...
- Have demonstrated experience supervising custodial, janitorial, housekeeping, or environmental services staff.
- Know how to lead a team while also being willing to work alongside employees when operational needs require it.
- Have hands-on commercial floor-care experience, including stripping, waxing/finishing, buffing or burnishing.
- Can assign work, conduct inspections, identify deficiencies, and ensure corrective action is completed.
- Have experience managing schedules, call-outs, attendance, employee performance, and day-to-day staffing needs.
- Communicate professionally and confidently with employees, management, and customers.
- Know how to hold employees accountable while maintaining a respectful and productive workplace.
- Can respond calmly and effectively when service issues or customer concerns arise.
What You'll Do
- Provide day-to-day supervision and direction to custodial staff.
- Assign work and ensure appropriate coverage of assigned areas.
- Conduct routine quality inspections and follow up on deficiencies.
- Train and coach staff on proper cleaning methods, equipment use, safety, and service expectations.
- Monitor attendance, punctuality, productivity, and employee performance.
- Address performance and conduct concerns in accordance with organizational policies.
- Coordinate responses to call-outs, staffing shortages, emergencies, and changing operational priorities.
- Perform and oversee commercial floor-care activities, including stripping, finishing/waxing, buffing/burnishing, scrubbing, and related procedures.
- Ensure proper use and storage of chemicals, equipment, PPE, and supplies.
- Maintain accurate operational records, inspection reports, work orders, and related documentation.
- Communicate regularly with customer/site representatives regarding service quality, priorities, and concerns.
- Work alongside the custodial team when necessary to ensure operational and customer needs are met.
- Promote a culture of accountability, teamwork, safety, professionalism, and excellent customer service.
Qualifications
- High school diploma or equivalent required; additional education or relevant training is a plus.
- Demonstrated supervisory experience in commercial janitorial, custodial, environmental services, housekeeping, facilities, or a related operation.
- 2–3+ years of direct supervisory experience strongly preferred.
- Demonstrated hands-on commercial floor-care experience.
- Experience with employee scheduling, attendance management, quality inspections, coaching, and performance management.
- Ability to communicate effectively with frontline employees, management, and customers.
- Ability to operate commercial cleaning and floor-care equipment safely.
- Basic computer skills and ability to complete required reports and documentation.
What Success Looks Like
Success in this position means maintaining a clean, safe, and well-run facility; developing a dependable custodial team; addressing performance issues promptly; meeting customer expectations; and being a visible, hands-on leader who takes ownership of results.
The Fedcap Group is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all qualified applicants and employees without regard to any status protected by applicable law.
\nCompany Description
Mission: To create opportunities for people with barriers to economic well-being.
In 1935, Fedcap Rehabilitation Services was founded by three men in NYC who had sustained injuries in WWI and literally changed the world for people with physical disabilities. It now provides an array of services to youth and adults helping thousands each year graduate from high school, obtain vocational certification or a college degree, become work ready, obtain meaningful employment and achieve long-term economic well-being.
Renamed The Fedcap Group in 2018, Fedcap Rehabilitation Services continues to be a trailblazer in providing opportunities for people with challenges and disabilities and their families.
People with disabilities are strongly encouraged to apply. We believe that a workforce inclusive of individuals with disabilities strengthens our organization and enhances our ability to deliver high-quality services to the communities we serve.
EOE
Company Description
Mission: To create opportunities for people with barriers to economic well-being.\r\n\r\n\r\nIn 1935, Fedcap Rehabilitation Services was founded by three men in NYC who had sustained injuries in WWI and literally changed the world for people with physical disabilities. It now provides an array of services to youth and adults helping thousands each year graduate from high school, obtain vocational certification or a college degree, become work ready, obtain meaningful employment and achieve long-term economic well-being.\r\n\r\n\r\nRenamed The Fedcap Group in 2018, Fedcap Rehabilitation Services continues to be a trailblazer in providing opportunities for people with challenges and disabilities and their families.\r\n\r\n\r\nPeople with disabilities are strongly encouraged to apply. We believe that a workforce inclusive of individuals with disabilities strengthens our organization and enhances our ability to deliver high-quality services to the communities we serve.\r\n\r\nEOE