IT Support Specialist / Desktop Support Technician
Job Description
Job Description
IT Support Specialist / Desktop Support Technician – $28/hr
Location: Gardena, CA (Onsite)
Pay: $28.00 per hour
Schedule: Monday–Friday | 8:00 AM–5:00 PM
Job Type: Full-Time | Evaluation-to-Hire
About the Opportunity
Are you the person everyone turns to when their computer stops working? Do you enjoy troubleshooting technology and helping others understand how to use it?
Express Employment Professionals is hiring an IT Support Specialist / Desktop Support Technician for a full-time opportunity in Gardena, CA.
We're looking for someone with strong technical skills who can explain IT problems and solutions in simple, everyday language to employees who may not have a technical background.
What You'll Do
- Provide hands-on IT help desk and desktop support for employees experiencing hardware, software, and network issues.
- Troubleshoot Windows 10/11 computers, laptops, printers, Microsoft 365, and other office equipment.
- Explain technical issues clearly to nontechnical users, walking them through solutions with patience and professionalism.
- Manage user accounts, password resets, and access permissions using Active Directory and Microsoft 365.
- Troubleshoot basic networking issues, including Wi-Fi, Ethernet, TCP/IP, and VPN connections.
- Install and configure workstations, software, and peripherals for new employees.
- Track, document, and resolve IT support tickets, escalating complex issues when necessary.
- Support Outlook, Exchange Online, and cloud-based phone systems as needed.
What We're Looking For
Required:
- Minimum 2 years of IT Support, Desktop Support, Help Desk, or Technical Support experience.
- Bachelor's degree in Computer Science, IT, or equivalent education and experience.
- Hands-on knowledge of Windows 10/11, Microsoft 365, and Active Directory.
- Experience troubleshooting computer hardware, software, and basic networks.
- Strong communication skills with the ability to simplify technical information for everyday users.
- Excellent customer service, problem-solving skills, and ability to work independently.
- Ability to work onsite in Gardena, CA.
Preferred:
- CompTIA A+, Network+, or similar certifications.
- Experience with Zendesk, Exchange Online, or RingCentral.
- Knowledge of network switches, routers, and VPN connectivity.
- Experience in manufacturing, distribution, or warehouse environments.
Why This Role?
We're looking for someone who doesn't just fix the problem but helps people understand it. If you're patient, technically skilled, and enjoy helping others, this could be a great fit.
Apply Today!
If you are dependable, detail-oriented, and enjoy solving technical problems while helping others, we encourage you to apply. We're looking for someone who can combine hands-on IT troubleshooting with excellent communication and customer service skills.
Related Job Titles: IT Support Specialist, Desktop Support Technician, IT Support Technician, Help Desk Technician, Help Desk Analyst, Desktop Support Specialist, Technical Support Specialist, IT Technician, IT Support Analyst, Desktop Support Engineer, End User Support Technician, Computer Support Specialist, IT Service Desk Technician.
Relevant Skills: IT Troubleshooting, Desktop Support, Help Desk Support, Technical Support, End User Support, Windows 10, Windows 11, Microsoft 365, Office 365, Active Directory, Password Resets, User Account Management, Hardware Troubleshooting, Software Installation, Network Troubleshooting, TCP/IP, VPN, Wi-Fi Connectivity, Microsoft Exchange Online, Outlook Support, Printer Troubleshooting, Zendesk, IT Ticketing Systems, Computer Maintenance, Remote Desktop Support, Technical Communication, Customer Service, Problem Solving, Technical Documentation, Workstation Setup.
Express Employment Professionals
22939 Hawthorne Blvd. | Torrance, CA 90505
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.