Job Description
Job Description
ComResource is looking for a Service Desk Technician.
Responsibilities:
- Handle first-level support of service requests in a professional and timely manner relating to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software.
- Provide IT support for technical issues involving Microsoft's core business applications and operating systems.
- Support disaster recovery solutions.
- Provide basic technical support at the network level including WAN and LAN connectivity, routers, firewalls, and security.
- Implement and support remote access solutions including VPN, Terminal Services, and Citrix.
- Monitor remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
- Maintain and review system documentation in the knowledge base.
- Communicate with customers as required, keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
- Work with the Technical Support Manager to ensure requests are routed to the proper resource for quick and efficient resolution.
- Escalate service requests that require engineer-level support.
- Enter all work as service tickets accurately and on time.
- Enter time and expenses in the system as they occur.
Essentials:
- BA/BS preferably in Computer Science or a related field.
- 2–5 years of IT or related experience.
- Ability to work in a team and communicate effectively.
- Ability to provide fast turnaround on customer requests with a focus on customer service and satisfaction.
Desired:
- A+, Network+, and/or Microsoft certifications.
Req ID: BM798336728