Job Description
Job DescriptionThis is a 100% on-site role in Johns Creek, GA. Remote or hybrid candidates will not be considered.
Summary::
We are seeking a detail-oriented and technically proficient Application Management Service Technician to support the daily operation, maintenance, and performance of business-critical enterprise applications within a national logistics and transportation environment. This hands-on role is responsible for ensuring the reliability, availability, and effectiveness of systems supporting transportation logistics management, finance, human resources, customer relationship management, warehouse operations, and business services.
Key Responsibilities::Application Support & Operations
- Monitor, maintain, and support enterprise applications used across logistics, transportation, finance, human resources, customer service, and warehouse operations.
- Provide day-to-day support for platforms including TMW, Lawson, Workday, Salesforce, and other business-critical applications.
- Monitor application health, interfaces, scheduled jobs, integrations, and batch processing activities to ensure consistent system availability.
- Assist with testing, validation, and deployment of application enhancements, releases, and configuration changes.
Incident & Problem Management
- Troubleshoot and resolve application incidents, system errors, integration failures, and performance issues while meeting established service level agreements (SLAs).
- Support data validation, workflow troubleshooting, and business process improvements across enterprise applications.
- Participate in incident management, problem management, and change management activities utilizing ITSM best practices.
- Collaborate with infrastructure, database, security, and development teams to resolve complex technical issues.
User & Access Management
- Manage application user provisioning, role assignments, access requests, and account maintenance in accordance with organizational security policies.
- Support onboarding and training efforts for users of logistics and enterprise business applications.
- Serve as the primary technical liaison between business users, IT teams, and software vendors for application-related issues and enhancement requests.
Maintenance & Documentation
- Coordinate application updates, patches, upgrades, and vendor-recommended maintenance activities.
- Create and maintain technical documentation, support procedures, knowledge base articles, and application inventories.
Requirements::Required
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; equivalent professional experience may be substituted.
- 3–5 years of experience supporting enterprise business applications in a production environment.
- Hands-on experience supporting one or more enterprise platforms including TMW, Lawson, Workday, Salesforce, or equivalent ERP, CRM, HCM, WMS, or TMS solutions.
- Strong troubleshooting and root-cause analysis skills for application-related incidents.
- Experience using ITSM platforms such as ServiceNow, Jira Service Management, Remedy, or equivalent ticketing systems.
- Working knowledge of Windows and Linux operating systems.
- Basic SQL querying skills for data validation and troubleshooting.
- Understanding of application integrations, APIs, file transfers, and scheduled processing jobs.
- Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders.
- Ability to manage multiple priorities in a fast-paced logistics or transportation environment.
Preferred
- Experience supporting transportation and logistics platforms including Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and fleet operations applications.
- Hands-on experience with one or more of the following: TMW Transportation Management Suite, Infor Lawson, Workday HCM, Salesforce CRM.
- Familiarity with cloud-hosted application environments including AWS, Azure, or Google Cloud Platform.
- Knowledge of system integrations, middleware, API connectivity, and enterprise data flows.
- ITIL Foundation Certification or equivalent service management experience.
- Experience with reporting and analytics platforms such as Power BI, Tableau, or Cognos.
- CompTIA A+, Network+, Security+, or related technical certifications.
Why Join DigiOffice?
At DigiOffice, you’ll be part of a team focused on building smarter, stronger, and more secure operations for modern organizations. Our work goes beyond traditional IT support—we help clients modernize infrastructure, improve reliability, strengthen security, and scale with confidence. Team members have the opportunity to contribute to meaningful projects, work in dynamic operational environments, and make a measurable impact. If you value innovation, accountability, and practical problem-solving, DigiOffice offers a place where your work can directly drive transformation.