Job Description
Job Description
Passkey is a well-established Managed Services IT provider based in the Twin Cities, proudly serving clients since 1991. We specialize in Cybersecurity, IT consulting, deployment, monitoring, and support services. Whether working directly with clients or their internal IT teams, we focus on delivering high-quality, efficient, and secure solutions. Our culture is fun, fast-paced, and hands-on—offering all employees the chance to learn, grow, and contribute meaningfully.
What You’ll Do
- Provide technical support onsite and remotely to clients in the Twin Cities
- Monitor servers, networks, and devices using MSP tools
- Install and configure desktops, laptops, servers, firewalls, switches, and more
- Manage Microsoft 365, Active Directory, and user migrations
- Respond to support tickets and document resolutions
- Assist in project implementation for clients across industries
Requirements
- 3+ years of IT support experience (MSP experience a plus!)
- 2- or 4-year degree in IT-related field preferred
- Strong troubleshooting and communication skills
- Desire to learn, grow, and contribute in a team environment
- Valid driver's license for occasional client site visits
Technical Skills (Preferred)
- Microsoft 365, Teams, SharePoint, Intune, Entra, Defender for Cloud
- Active Directory, Group Policy, device/user onboarding
- Networking, firewalls, server setup and RAID monitoring
- Virtualization (VMWare, Hyper-V)
- Mac and Windows support
- Any MSP tools: RMM, Datto, Autotask, Connectwise Manage, Automate, Labtech, N-Able, Kaseya, Synchro, IT Glue, Auvik, Huntress, Sentinel One, Pax8, SAAS Alerts, Ninja RMM, Cove, Rewst, Avanan, Threatlocker, Liongard
Why Work with Passkey?
- Hybrid flexibility (3 days/week in office)
- On-call rotation with bonus potential
- Hands-on, fast-paced environment with variety
- Strong team culture and mentorship opportunities
Benefits
- Salary: $70,000–$80,000/year
- Bonus opportunities
- Health, dental, vision insurance
- SIMPLE IRA with 3% match
- Paid time off: 10 holidays + 10 vacation + 5 PTO days
- Mileage & phone reimbursement
- Certification & training reimbursement
- Flexible schedule & professional development support
If you’re passionate about IT, love problem-solving, and want to grow with a tight-knit team that values innovation, we’d love to meet you.
Location: Golden Valley, MN 55427
Work Setting: Hybrid (in-office minimum 3 days/week)
Schedule: Monday to Friday | on-call rotation
\nCompany Description
Passkey Technology is a Twin Cities-based Managed Service Provider (MSP) and cybersecurity firm headquartered in Golden Valley, Minnesota. For more than 35 years, we've helped businesses simplify, secure, and strengthen their technology.
We're a growing, experienced team that supports a wide variety of client environments across Microsoft 365, cybersecurity, cloud, networking, servers, and end-user technology. Because we're a smaller MSP, our engineers aren't limited to one narrow area—they have opportunities to solve different problems, work directly with clients, participate in projects, and continue expanding their skills.
We value strong customer service, teamwork, ownership, practical problem-solving, and continuous learning. Our goal is to provide a place where talented IT professionals can do meaningful work, learn from experienced teammates, and grow into more advanced technical and consulting responsibilities.
Our Golden Valley office provides a collaborative home base for the team, with hybrid work flexibility after onboarding.
Company Description
Passkey Technology is a Twin Cities-based Managed Service Provider (MSP) and cybersecurity firm headquartered in Golden Valley, Minnesota. For more than 35 years, we've helped businesses simplify, secure, and strengthen their technology.\n\nWe're a growing, experienced team that supports a wide variety of client environments across Microsoft 365, cybersecurity, cloud, networking, servers, and end-user technology. Because we're a smaller MSP, our engineers aren't limited to one narrow area—they have opportunities to solve different problems, work directly with clients, participate in projects, and continue expanding their skills.\n\nWe value strong customer service, teamwork, ownership, practical problem-solving, and continuous learning. Our goal is to provide a place where talented IT professionals can do meaningful work, learn from experienced teammates, and grow into more advanced technical and consulting responsibilities.\n\nOur Golden Valley office provides a collaborative home base for the team, with hybrid work flexibility after onboarding.