Job Description
Digital Solution Architect III
- Charlotte, NC
- 12-month contract with potential for extension or full-time conversion.
- Work authorization required now and in future. No visa sponsorship available.
- No Corp-to-Corp or 1099 arrangements. W-2 only.
Brooksource is searching for a Digital Solution Architect to join our Fortune 500 Energy & Utilities Client. The ServiceNow Architect will be responsible for designing ServiceNow solutions that align with the team’s IT strategy. You will collaborate with IT teams to ensure the platform meets business needs and performance standards.
Responsibilities will include:
- Design ServiceNow solutions based on business requirements.
- Evaluate emerging ServiceNow technologies and the evolution of current functionality to define roadmaps to meet business needs.
- Develop and manage the target design, policies and standards, working proactively to maintain a stable, viable architecture and ensure consistency of design across multiple projects.
- Provide ownership of solutions, working with members of the lead technical team to ensure its feasibility.
- Work closely with Enterprise Architecture team to align with company strategies.
- Managing the ServiceNow solution design for complex projects, ensuring best practice, quality and fit for purpose outcomes.
- Provide advice on alternative options, risks and the associated impact to the business and technical architecture.
- Drive the continuous improvements of our technical capability, implementation methodology and service offerings based on user experiences, ensuring a value driven approach.
- Mentor other team members in implementation methodology, solution design, ServiceNow configuration and best practices.
- Provide technical leadership and guidance to the ServiceNow development team.
- Stay updated with the latest ServiceNow features and technologies to enhance system capabilities.
Qualifications:
- Bachelor’s degree in computer science, information technology, or related field.
- Proven experience as a ServiceNow architect or developer, particularly in Cloud technologies (AWS, Azure).
- Strong understanding of IT service management and business processes.
- Excellent problem-solving and project management skills.
Skills and Experience:
- Proven experience as a key technical resource leading the development of solutions in ServiceNow environments that have implemented and provided excellent design architecture in areas such as ITSM, HRSD, ITOM, ITAM, Integrations, etc.
- Experience with scripting in ServiceNow (JavaScript, AngularJS, etc.)
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services).
- Experience with architecting or developing solutions within the cloud (AWS).
- Excellent knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
- Knowledge of ITIL frameworks and methodologies.
- Strong ability to demonstrate analytical and problem-solving skills with excellent verbal, written and time management skills.
- Demonstrated ability to influence and consult to all levels of stakeholders (providing options with pros, cons, and risks) around all key technical decisions during project delivery with outstanding results.
- Demonstrated ability to mentor staff in development and release management relative to the ServiceNow platform to drive quality, value and best practice.
Preferred Skills:
- CTA/CMA certified
- ITIL Foundation certified
- Certified ServiceNow System Administrator
- Certified CSM, ITSM and ITOM Implementation Specialist
- Knowledge or experience of Agile or SCRUM
- Understand of Cybersecurity practices and programs
- Experience in Government Community Cloud
- ServiceNow Certified System Administrator or Certified Application Developer
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.