Job Description
Job DescriptionWe are looking for a Help Desk/Desktop Support Analyst to join the onsite IT team for a contract assignment. In this role, you will provide day-to-day technical support for employees, resolve a wide range of desktop and user issues, and ensure tickets are handled efficiently from intake through resolution. This opportunity is well suited for someone who enjoys hands-on troubleshooting, works well in a fast-moving environment, and takes pride in delivering dependable end-user support.
Responsibilities:
• Provide frontline technical assistance for employees by diagnosing and resolving hardware, software, application, and connectivity issues.
• Manage incoming service desk requests, prioritize support needs, and follow issues through to completion in a timely manner.
• Set up new and replacement computers, including imaging, configuration, deployment, and workstation preparation.
• Install, maintain, and troubleshoot desktop equipment such as printers, peripherals, and end-user devices.
• Support office technology needs by assisting with equipment moves, cable organization, and basic networking tasks.
• Maintain user access and assist with Microsoft-based systems, operating environments, and account-related support.
• Route advanced or specialized problems to the appropriate infrastructure, security, application, or network team members when necessary.
• Record troubleshooting activities, resolutions, and ticket updates clearly to support service quality and knowledge sharing.
• Deliver responsive, attentive customer service while supporting a high volume of onsite end-user requests.• At least 2 years of experience in help desk, desktop support, or a similar IT support role.
• Solid troubleshooting ability across Windows-based systems, common business applications, and end-user hardware.
• Experience preparing and deploying PCs, including imaging, setup, and workstation support.
• Familiarity with service desk ticket management and the ability to balance multiple requests effectively.
• Strong communication skills with a customer-focused approach to technical support.
• Ability to work independently while contributing effectively within a small, collaborative IT team.
• Experience supporting Microsoft environments, including Windows 10 and basic Active Directory administration, is preferred.