Assistant Contract Technical (IT) Representative

Published: 6/14/2022

Technology

Job Description

This position is required to work on site and is part of the Information Technology and Cyber Security (ITACS) Office of Puget Sound Naval Shipyard & Intermediate Maintenance Facility (PSNS & IMF) team. This role functions as an Assistant Activity Contract Technical Representative (ACTR). The ACTR provides interface between technical aspects of Navy Marine Corp Internet (NMCI) and the operational requirements of the command. This position involves user account management, ordering new network seats, tracking of orders, asset management, requesting changes to existing services, resolving day-to-day operational issues, troubleshooting assistance, data call support, and communicating guidance.

A sample of duties includes but is not limited to:

Manage user accounts – including creation, transfers, and reactivations
Manage user access to network resources; manage account profiles, permissions, and access to resources using NMCI Enterprise Tool (NET) and Active Directory.
Create and submit purchase requests for new items
Maintain asset management using NET
Order and issue NMCI assets to users
Support users in equipment set up (creating a profile, setting up wireless settings, mapping network drives, gaining access to appropriate mailboxes... etc) and relocations
Move, install, and setup IT hardware such as scanners, laptops, and desktops
Support technology refreshes and application testing initiatives
Provide NET Support by creating NET MACs for customer and other ACTRs that need assistance, assist with NET Buildouts, collaborate with Information Assurance Analyst
Provide user support by creating NMCI Move, Add, Change (MAC) for customer and ACTRs that need assistance
Troubleshoot issues that arise with the desktop environment and develop solutions or workarounds to those issues
Provide technical knowledge to monitor and review NMCI Next Generation (NGEN) compliance with Service Level Agreement (SLA) performance requirements.
Provide monthly reports on inventory and usage metrics.
Assist in the development of desktop security measures that provide automated compliance with Government Client policies.
Assist in the development of user training materials, provide user training
Be the primary interface to the assigned department(s) government users from within the IT organization
Escalate necessary tickets and ensure CTR is aware of escalation. Act as the point person for government client escalation issues to appropriate team to resolve

Education

High School diploma or equivalent
Bachelor’s Degree in an IT related field is desired

Experience

Minimum of 2 years of IT Support experience desired
Minimum 2 years of experience with Microsoft Windows operating systems is desired
Minimum of 2 years of experience with Microsoft products (MS Office Suite) is desired
Prefer experience working in a government contracting organization and a working knowledge of the NMCI and PSNS IT policies and procedures
Knowledge of Contract Management as it relates to NMCI/NGEN and IT.
Knowledge of a wide range of computer applications, services, techniques, requirements, methods, and procedures including familiarity with approaches used by other government agencies and /or the private sector to accomplish a variety of projects and task in the assigned specialty areas.
Solid knowledge and demonstrated experience working with IT hardware and software
Knowledge of Web and Network architectures and technologies
Ability to communicate effectively on technical issues with a broad range of customers and fellow employees

License, Cert or Registration

CompTIA Certification required: A+ CE, Network + CE, Security + CE, or higher is required.
The ability to obtain and maintain security clearance
Current U.S. Driver’s License

SKT, Inc. is an EEO/Veteran/Disabled employer. To view our benefits listing, please visit www.sktcorp.com/careers/