Desktop Support Technician

Job Description

Desktop Field Technician

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Work schedule: Monday–Friday, 9am-5:30pm

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Shift: First shift, Hybrid (4-1) after 1 month

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Term: Ongoing contract with option to convert

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Reason for opening: Contractor converted to FTE

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About the position

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Our client is seeking a Desktop Field Technician to provide responsive, hands-on technology support in a large enterprise environment. You’ll troubleshoot end-user hardware and software, respond to help desk tickets, support mobile devices, and help resolve audio/visual issues in conference rooms.

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What you’ll do

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• Respond to help desk tickets and provide first- and second-level technical support.

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• Troubleshoot desktop and laptop hardware and software issues.

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• Support employee mobile devices, including phones, tablets, and laptops.

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• Procure, configure, and issue mobile phones to employees.

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• Enroll and manage mobile devices through a mobile device management (MDM) solution.

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• Troubleshoot mobile applications operating in a network environment.

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• Support audio/visual equipment in large conference rooms.

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• Perform mobile-device audits, including hardware inventory and usage reviews.

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• Use backup and restore tools such as Samsung Smart Switch or iTunes.

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• Create and maintain technical documentation, including system specifications and design information.

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• Participate in the after-hours and weekend on-call rotation.

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Required qualifications

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• Experience providing end-user technical support in a fast-paced environment.

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• At least one year of Active Directory experience.

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• Knowledge of mobile device support and mobile device management tools.

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• Experience with Microsoft Intune.

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• Experience with Remedy help desk software.

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• Strong desktop hardware and software troubleshooting skills.

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• Experience supporting mobile applications in a network environment.

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• Excellent communication skills and the ability to support internal and external users.

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• Ability to safely lift up to 50 pounds.

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• Valid Arizona driver’s license and a clean driving record.

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• Ability to work evenings, weekends, holidays, or other irregular hours as required.

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