Evening/Overnight Security - Hospitality

Job Description

Job Description

Job Title: Security

Company: Highway West Vacations

Location: Costanoa

Status: Full-Time, Non-Exempt

Pay Rate: $18.00 - $20.00 per hour

Supervisor: General Manager, Operations Manager

Benefits:

We offer a competitive compensation package based on experience and qualifications, along with fully company-paid employee health insurance, vacation and sick leave, paid holidays, life insurance, and employee discounts!

About the Role:

The Security - Hospitality role is pivotal in ensuring the safety and security of guests, staff, and property within hospitality environments such as hotels, resorts, and event venues. This position requires vigilant monitoring of premises to prevent unauthorized access, theft, and other security threats while maintaining a welcoming atmosphere for guests. The role involves coordinating with management and emergency services to respond effectively to incidents and emergencies, ensuring minimal disruption to operations. Additionally, the Security professional will conduct regular patrols, monitor surveillance systems, and enforce safety policies to uphold a secure environment. Ultimately, this role contributes to the overall guest experience by fostering a safe and secure setting that supports the hospitality organization's reputation and operational success. This position is for the night/overnight schedule at Costanoa.

Minimum Qualifications:

• High school diploma or equivalent.
• Ability to pass background checks and drug screenings.
• Strong observational skills and the ability to remain calm under pressure.

Preferred Qualifications:

• Prior experience in security, preferably within the hospitality industry or a related customer-focused environment.
• Experience with surveillance technology and security systems.
• Training in conflict resolution and de-escalation techniques.
• Familiarity with local laws and regulations related to security and hospitality.
• Additional language skills to assist a diverse guest population.

Responsibilities:

• Conduct routine patrols of the property to monitor for suspicious activity and ensure the safety of guests and staff.
• Monitor surveillance equipment and alarm systems to detect and respond to security breaches or emergencies promptly.
• Enforce company policies and procedures related to safety, security, and emergency response.
• Respond to incidents such as disturbances, medical emergencies, or fire alarms, coordinating with law enforcement or emergency personnel as necessary.
• Maintain detailed and accurate reports of daily activities, incidents, and security breaches for management review.
• Provide excellent customer service by assisting guests with security-related inquiries and ensuring a professional presence throughout the property.
• Collaborate with hospitality management to develop and implement security protocols tailored to the specific needs of the facility.

Skills:

The required skills such as vigilance, communication, and emergency response are essential for daily monitoring and managing security risks effectively. Strong interpersonal skills enable the security professional to interact courteously with guests and staff, enhancing the overall hospitality experience while maintaining safety. Technical skills in operating surveillance and alarm systems are used continuously to detect and address potential threats proactively. Preferred skills like conflict resolution and first aid certification empower the individual to handle incidents calmly and efficiently, minimizing impact on guests and operations. Additionally, knowledge of local regulations and multilingual abilities support compliance and improve communication in a diverse environment, ensuring comprehensive security coverage.

HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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Requires evening and overnight availability